topic Re: Talk is not working after my us add on expired in Get Support

Talk is not working after my us add on expired

tomdebb — Tue, 04 Jan 2022 18:44:48 GMT

Hi there, I can't make any phone calls on my phone. I have the talk text data plan. I recently went to the states and added the $20 talk text plan and it should have expired yesterday. Ive returned from the us on Sunday. My phone has stopped the talk today. Please advise how I can get the talk back on my phone for Toronto cabada

Re: Talk is not working after my us add on expired

Samianauman — Thu, 04 May 2017 14:54:15 GMT

First login and check if your renewal date is due or account is active also your local calls have nothing to do with u.s roaming it should suppose to work when you get to Canada login and check account status if its active or not suspended because of past due also if you have a spare phone try your sim on that and also try remove sim turn off phone insert sim and restart if nothing works out for u and account is active then last option send a msg to mod they will look into account since they have a access here's how to contact

Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* PM SIM card number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

Re: Talk is not working after my us add on expired

Mary_M — Thu, 04 May 2017 14:58:52 GMT

Good morning @tomdebb,

Thank you for reaching out to us!

We're sorry to hear that your talk plan is no longer functional and that you can't use your services. As mentioned above, can you please verify that your plan has not expired as well?

Please feel free to send me a private message if you need more help 🙂

Respectfully,

Mary

Re: Talk is not working after my us add on expired

tomdebb — Thu, 04 May 2017 15:08:13 GMT

I restarted the phone and its fine now. Thanks!

Re: Talk is not working after my us add on expired

Samianauman — Thu, 04 May 2017 15:10:07 GMT

Glad to hear its working now

Re: Talk is not working after my us add on expired

Mary_M — Thu, 04 May 2017 15:21:56 GMT

Thank you for the update 🙂 tomdebb