topic Re: Text and call in Get Support

Text and call

Shereika71 — Thu, 06 Jan 2022 06:53:44 GMT

I cant recieve messages or send , i cant revieve calls

Re: Text and call

yanzhiqiang — Thu, 21 Jan 2021 02:45:35 GMT

Check this: https://productioncommunity.publicmobile.ca/t5/Getting-Started/Cannot-make-nor-receive-calls/m-p/561979

Re: Text and call

esjliv — Thu, 04 Feb 2021 00:19:53 GMT

Hello @Shereika71

I am going to guess you just activated today??

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

If you just ported your phone number from another cell provider it could take a few hours to complete the port. Using the other cell provider's SIM you should be still receiving calls on it, until the port completes.

If you ported from a landline it could take up to 7 days to complete.

Make sure you do not cancel your previous provider's services until the port is complete.

Call the Porting Team at***o assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Re: Text and call

HALIMACS — Thu, 21 Jan 2021 02:47:52 GMT

Could you EVER receive calls, @Shereika71

If so, and it just stopped, check to make sure your SIM card wasn't compromised.

In your self service account, choose Change Sim Card.

Ensure the last 4 digits on the self-serve SIM number match your SIM card to ensure you have not been sim jacked.

If they do not match, while still on the self-serve account, put your phone in lost/stolen mode and change the password. Then check and secure all your financials.

From, there, contact a moderator, there are 2 methods:

Use the ticketing system - faster response time. Click on the bubble in the lower right corner and request moderator assistance, then select account-related issue, then select need a human now. Follow the prompts to submit a ticket.
Send a private message to the moderator through the following link here