topic Re: Activation Fail in Get Support

Activation Fail

Subotai79 — Thu, 06 Jan 2022 06:53:07 GMT

I just went through the activation and picked my new number and paid for the service and my sim card in my phone still has no number associated with it and does nothing.. Ive tried resetting my phone etc and nothing i just have a pub mobile account

I didnt swap numbers i started with a brand new number from pub mobile

Re: Activation Fail

kselmak — Fri, 23 Apr 2021 21:39:38 GMT

Can you please test it in different phone.

If you don't access to Telus phone you can walk into Telus or Koodo store and ask to test it

Re: Activation Fail

esjliv — Fri, 23 Apr 2021 21:58:52 GMT

@Subotai79 wrote:
I just went through the activation and picked my new number and paid for the service and my sim card in my phone still has no number associated with it and does nothing.. Ive tried resetting my phone etc and nothing i just have a pub mobile account

I didnt swap numbers i started with a brand new number from pub mobile

@Subotai79

If you got charged, what does your status say on your Self Serve account (https://selfserve.publicmobile.ca) is it ACTIVE?

Try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

EDIT: sometimes (not too often though) new activations don't activate right away and a little time is all it needs. Keep rebooting every 10 mins.

Re: Activation Fail

RosieR — Fri, 23 Apr 2021 22:18:42 GMT

EDITED ooops OP already solved issue.

Re: Activation Fail

Subotai79 — Fri, 23 Apr 2021 22:15:11 GMT

hey i rebooted it again and left the phone alone for a few mins and it started working

Re: Activation Fail

Subotai79 — Fri, 23 Apr 2021 22:15:50 GMT

I rebooted it again and left the phone alone for a few mins and it started working, thank you for the help

Re: Activation Fail

BKNS27 — Sat, 24 Apr 2021 19:12:10 GMT

@Subotai79

Glad everything works out for you.

Welcome to PM and save on your cell phone bill.