topic Re: International Talk Add-on Doesn't Work in Get Support

International Talk Add-on Doesn't Work

muhammadsaqib — Thu, 06 Jan 2022 06:53:05 GMT

I purchased "300 International Minutes for $15 " which by its name meant international talk minutes. Later i came to know it has selected countries and i can not call USA.

Now i want to remove this Add on and get a US talk time add on and i can not do it.

I have to submit a ticket and wait and then get 1000 Minutes to the U.S. for $15 hoping it will allow me to call US.

There is no help which can be provided urgently and no feature to remove unused add-ons.

Re: International Talk Add-on Doesn't Work

Anonymous — Fri, 23 Apr 2021 18:43:57 GMT

@muhammadsaqib : There's nothing stopping you from paying for and getting the US add-on and then dealing with the removal/credit of the other one.

Did you call any of the limited countries? Or even...would you call any of them? Because the minutes can also just stay on your account for when you wish to call any of those countries.

Re: International Talk Add-on Doesn't Work

darlicious — Fri, 23 Apr 2021 18:50:34 GMT

@muhammadsaqib

If you don't mind waiting for a moderator you can explain your honest mistake and they will nicely (they don't have to but they will) remove the $15/300 min add on and replace it with the $15/ US 1000 min add on. Or if you can't wait the hour or two it might take for the moderators to reply then you could purchase the add on you need and they will credit your account the $15 for the mistakenly purchased one.

Re: International Talk Add-on Doesn't Work

muhammadsaqib — Fri, 23 Apr 2021 18:57:43 GMT

If i buy another add on this will not be refunded no refunds for pre-purchased plans or add-ons are applicable. I did not call any and neither intend to call any of those countries. There should be an option to delete / remove an addon "not used".

Re: International Talk Add-on Doesn't Work

muhammadsaqib — Fri, 23 Apr 2021 18:59:34 GMT

I have been contacted by a moderator to resolve. Thanks for your response!

Re: International Talk Add-on Doesn't Work

Anonymous — Fri, 23 Apr 2021 19:07:50 GMT

@muhammadsaqib wrote:
If i buy another add on this will not be refunded no refunds for pre-purchased plans or add-ons are applicable. I did not call any and neither intend to call any of those countries. There should be an option to delete / remove an addon "not used".

Agreed. But there isn't. Alas. The mods will make it right.

Re: International Talk Add-on Doesn't Work

darlicious — Fri, 23 Apr 2021 19:12:48 GMT

@muhammadsaqib

Indeed there are no refunds but the moderators are very good about removing/adding the add on you need or giving credits back to your account that can be used for other purchases or paying for your plan at renewal. The moderators at public mobile are very, very forgiving.....as we are when pm screws up!

Re: International Talk Add-on Doesn't Work

RosieR — Fri, 23 Apr 2021 19:38:28 GMT

@muhammadsaqib wrote:
I have been contacted by a moderator to resolve. Thanks for your response!

Hi @muhammadsaqib good to know that a moderator has contacted you. The moderators are Public Mobile employees who deal with account related issues. The very helpful community members are fellow customers.

Please keep us posted

RosieR

Re: International Talk Add-on Doesn't Work

HALIMACS — Fri, 23 Apr 2021 21:09:43 GMT

@muhammadsaqib wrote:
If i buy another add on this will not be refunded no refunds for pre-purchased plans or add-ons are applicable. I did not call any and neither intend to call any of those countries. There should be an option to delete / remove an addon "not used".

Totally agree with you, @muhammadsaqib

It was very wise of you not to consume any of the International Minutes add-on. It is a good point that International long distance should explicitly state (DOES NOT INCLUDE THE USA).

Your request to swap the International with the US Long Distance will undoubtedly be able to be accommodated. You did the right thing to contact Moderators.

Re: International Talk Add-on Doesn't Work

Anonymous — Fri, 23 Apr 2021 21:11:46 GMT

@HALIMACS : In the miles of fine print above the blue Purchase Add-ons box, the list of countries is mentioned.

Re: International Talk Add-on Doesn't Work

HALIMACS — Fri, 23 Apr 2021 21:17:11 GMT

I know, @Anonymous - yes it is explained but only a select few of us actually read the fine print.😉

Just feel PM should make an extra effort to differentiate. Most folks who post on this forum have similar experiences of mix-ups with the US vs International add-ons (or Roaming vs US Long Distance)

Re: International Talk Add-on Doesn't Work

kselmak — Fri, 23 Apr 2021 21:44:11 GMT

@muhammadsaqib

If anything like this happens again, they can issue refund to your account so you can use it later to pay for your plan. In some cases they will also issue refund to credit card but it takes about 30 days so it's better off and easier for everyone if the refund goes into the account where you can use it for your plan or other addons on future