topic Re: Monthly fee in Get Support

Monthly fee

Ljanes01 — Thu, 06 Jan 2022 06:52:52 GMT

I cancelled my service with public mobile about 1 week into my pre paid month. How would I go about getting credit back a pro rated amount ?

Re: Monthly fee

Staliger — Mon, 18 Jan 2021 23:05:20 GMT

@Ljanes01 PM is a prepaid service, and there are no refunds. Just disable your Autopay, and that's it.

Re: Monthly fee

Ljanes01 — Mon, 18 Jan 2021 23:08:33 GMT

If I’ve ported my phone to another provider and cancelled my service would I still need to cancel my auto pay?

Re: Monthly fee

hairbag1 — Mon, 18 Jan 2021 23:23:00 GMT

@Ljanes01 wrote:
If I’ve ported my phone to another provider and cancelled my service would I still need to cancel my auto pay?

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

You could send a message to moderators to delete your credit card info, if you haven't done so already.

Once you port out...you PM account is closed.

Re: Monthly fee

Triguy — Tue, 19 Jan 2021 00:09:10 GMT

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Monthly fee

AE_Collector — Mon, 18 Jan 2021 23:42:22 GMT

I sort of thought that once you port out your Self Serve account is closed preventing any further ability to go in and remove credit card info etc?

AE_Collector

Re: Monthly fee

HALIMACS — Tue, 19 Jan 2021 00:14:33 GMT

@Ljanes01

I would DEFINITELY recommend removing your auto-pay details.

As a matter of routine, this is something you would want to do anytime you leave a service provider once the bill is settled. This way, you ensure they no longer have access to charge you and it also helps prevent any unauthorized breeches from obtaining your credit card information.

[ EDIT: If you no longer have access to your self-serve account, I might still recommend submitting a ticket to the Moderators to kindly request them to REMOVE your credit card information entirely from their database. ]

Re: Monthly fee

ShawnC13 — Mon, 18 Jan 2021 23:49:04 GMT

Removing autopay would be a great step to take but if the number has been ported out the account is closed and the ex-customer will no longer have access to their self-serve.

Re: Monthly fee

dude65 — Tue, 19 Jan 2021 22:24:18 GMT

@ShawnC13 ....Thats why you disable autopay as soon as you get the portting process going while you still have access to your selfserve acct.