topic Re: Paid for my plan, paid for 2 add-ons, still cannot make calls. in Get Support

Paid for my plan, paid for 2 add-ons, still cannot make calls.

altmanfauve — Thu, 06 Jan 2022 06:52:52 GMT

For some reason, I can't make any calls. When I try, it says I am making long distance calls, which isn't correct as I am in Montreal and haven't changed location.

I even bought 500 minutes twice as an add-on, nothing works. I paid my plan as well. Basically, yesterday I paid 25$ and still cannot make calls. I am really not keen on throwing money out of the window.

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

Triguy — Fri, 23 Apr 2021 13:55:48 GMT

Log into your account to check the status.

Purchasing an add-on is a two step process. You need to add it and then purchase it.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

altmanfauve — Fri, 23 Apr 2021 13:59:53 GMT

Hey, I have done all of this. My phone still doesn't work. I can't make any calls. Yet all has been added and paid for. I am really frustrated and need my phone to work for work... I feel as though I just spent 25$ for nothing.

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

Triguy — Fri, 23 Apr 2021 14:03:03 GMT

Try rebooting your phone. If you still need assistance then submit a ticket to a moderator by clicking on the bubble on the bottom right corner.

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

Dunkman — Fri, 23 Apr 2021 14:05:52 GMT

@altmanfauve

Sorry to hear about your troubles. More details would provide more helpful information.

Is your account status active?

Does text work? data?

Did you activate a new account? existing customer? port over number recently?

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

HALIMACS — Fri, 23 Apr 2021 14:52:04 GMT

@altmanfauve

Try dialling 1 in front of the area code.

You could also try the following troubleshooting tips:

Reboot your device
Remove SIM Card, wait a few minutes, reinsert it
Reset your network settings on device
Try the SIM card in another compatible device to see if calling works

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

benfatto — Fri, 23 Apr 2021 15:58:04 GMT

@altmanfauve Add-ons don't work unless your account is activate.

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

Anonymous — Fri, 23 Apr 2021 16:05:16 GMT

first you have to do turn you phone off about a minute and take your SIM card out and put it back and open your phone. Also try dialing 1 + area code + phone number. and you make a call in canada or out canada is your plan is not working just to you know and if still have that issue,

you have to Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
or you can send a private message to the @Moderator_Team by clicking here. You’ll need to be logged in to your Community account for the link to work.

In your message put it, please include.
your account number,
your phone number,
your account PIN,
explanation to them nice Team and nice service

Good Luck

and also you can check your plan if a old you changed to a new plan has a talk : Unlimited Canada-wide, and you make call in canada number for Free
visit
https://www.publicmobile.ca/en/on/plans

Re: Paid for my plan, paid for 2 add-ons, still cannot make calls.

esjliv — Fri, 23 Apr 2021 22:14:32 GMT

@altmanfauve wrote:
For some reason, I can't make any calls. When I try, it says I am making long distance calls, which isn't correct as I am in Montreal and haven't changed location.

I even bought 500 minutes twice as an add-on, nothing works. I paid my plan as well. Basically, yesterday I paid 25$ and still cannot make calls. I am really not keen on throwing money out of the window.

@altmanfauve

I was thinking you were on the the limited minutes $15 Plan, but than you mentioned paying $25. So thought perhaps you were on the $25 Provincial Only calling plan?

But maybe you meant $15 plan + two $5 addons - $25?

What plan are you on?