topic Re: Not receiving automated SMS messages in Get Support

Not receiving automated SMS messages

kfujita — Tue, 04 Jan 2022 18:42:12 GMT

I recently switched from Bell mobile to Public Mobile and ported my number. A lot of my apps or appointments send verification codes or reminders but they are not coming through now. My plan has unlimited international text and I have the SMS option in phone settings turned on. Why is it not working?

Re: Not receiving automated SMS messages

Anonymous — Tue, 04 Jan 2022 18:44:39 GMT

@kfujita

do you get a SMS message from your old carrier asking to confirm if you would like to Transfer your number. Your reply should be: YES.

if you stuck with Transferring your old Phone Number, or is not complete processing

Here’s how to contact Customer Support Agent by CS_Agent,

you need to send a private message to Customer Support Agent by CS_Agent, by Click Here link.

please include in your message,
phone number,
which carrier,

Customer Support Agent by CS_Agent, will Response to your inbox by private message
During business hours, we strive to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours.Customer Support Agents are available:
- Monday to Sunday: 6 AM to 10 PM EST
- Note: Public Mobile No Support by phone call or Email.. only by CS_Agent, private message..
Check your private message inbox (click on the envelope top right of your screen)

you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,

1. power off your device

2. take out the SIM card,

3. waiting a 1 minute,

4. put it back and power on,

5. toggling airplane mode off/on,

and you can try to reset network settings and Changing APN Settings,

for iphone

Go to Settings > General > Reset > Reset Network Settings.

This also resets Wi-Fi networks and passwords,

or visit Here link,

APN Settings On An IPhone

click Here link,

How to reset network settings on an Android device

Open the Settings app on your Android.
Scroll to and tap either "General management" or "System," depending on what device you have.
Tap either "Reset" or "Reset options."
Tap the words "Reset network settings."

or visit Here link,

APN Settings On Android device

click Here link,

Ensure you have the correct APN settings by visit Here link,

Select the brand and model of your phone,

and try manually selecting network "3G ONLY" or WCDMA only,

for iPhone visit Here link

or Here link

for android visit Here link ,

and do Rebooting your phone ,This is quick and simple,to refreshing your network,

*what is meant by rebooting the device turn off and turn it back on.

try to check update your device,

Re: Not receiving automated SMS messages

softech — Tue, 04 Jan 2022 18:46:05 GMT

@kfujita you got friends sms and incoming calls no problem?

if so, no need to open ticket with CS agent . It is normal that it might take up to a week for 2FA text from financial institutions to come through after porting. this is normal for security reasons in case of SIM fraud. so, wait another couple days

Re: Not receiving automated SMS messages

Anonymous — Tue, 04 Jan 2022 18:47:47 GMT

@kfujita

sometime the new account is take from 5 to 7 days for verification codes to be activated.

Re: Not receiving automated SMS messages

amirsojoodi — Tue, 04 Jan 2022 18:50:32 GMT

As naive as it may sound, have you tried rebooting your phone? I had the same problem a while ago, and it was resolved that way.
Also, you may wanna make sure that you are connected to the correct mobile network. On android:
Settings > Connections > Mobile Networks > Network Operators

or
Settings > Connections > Mobile Networks > Access Point names

Make sure that you are not connected to Bell network.

Re: Not receiving automated SMS messages

LeePublic — Tue, 04 Jan 2022 18:49:52 GMT

I'm guessing you'll may have to wait until the port completes, then you should be able to receive 2FA texts, if you're still having trouble, then don't hesitate to contact a CSAgent.....

Re: Not receiving automated SMS messages

softech — Tue, 04 Jan 2022 18:51:37 GMT

@kfujita FYI, other system generated text even not from Financial institutions , could take couple days too. Basically it is a network issues, it takes time for every system to know the new "home" of your number. Usually 3 days enough but Banks 2FA texts tends to be longest to come. Again , this is normal after porting