topic Re: I think someone stole my SIM in Get Support

I think someone stole my SIM

zackSmithComm — Thu, 06 Jan 2022 06:52:47 GMT

Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

Re: I think someone stole my SIM

computergeek541 — Mon, 18 Jan 2021 21:37:05 GMT

@zackSmithComm wrote:
Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

Sorry, but it sounds like you might be right. Go into yoru self serve account (if you can still get in) and check if the partial SIM card number shown in your account matches the one that you have in your possession. If it doesn't, immedaitely report your phone as lost/stolen and also change your password and security questions. Then, contact the moderators by opening a ticket at https://publicmobile.ca.ada.support/chat to have them re-assign service to the proper SIM card.

Re: I think someone stole my SIM

ShawnC13 — Mon, 18 Jan 2021 21:38:04 GMT

@zackSmithComm wrote:
Please help. Suddenly my sim has stopped working. I've been getting emails saying people are logging into my accounts using phone verification but I am not getting those texts. How do I get this back to my phone??

You will need to log into your self-serve and check the last 4 digits of your registered SIM with what is listed online in your account. If they don't match you will need to contact the moderators by submitting a trouble ticket through the Chat bubble in the bottom right-hand corner of the screen.

Re: I think someone stole my SIM

darlicious — Mon, 18 Jan 2021 21:41:07 GMT

@zackSmithComm

Immediately put your phone in lost/stolen. You can find it on the usage or plans page. Change your password. Then call your bank and all other financial accounts and inform them you have been simjacked. Once you have secured your accounts you can contact the moderators to restore your account.

Re: I think someone stole my SIM

kb_mv — Mon, 18 Jan 2021 21:42:23 GMT

Wow, my post was yanked lol. I'm going home.

Re: I think someone stole my SIM

zackSmithComm — Mon, 18 Jan 2021 21:45:13 GMT

Hello. Thank you I have locked my account. I cant seem to figure out how to submit a ticket though... The chat bot keeps telling me to check the forum for support

Re: I think someone stole my SIM

darlicious — Mon, 18 Jan 2021 21:54:05 GMT

@zackSmithComm

You should make sure any financial accounts havent been compromised first by changing those passwords and suspending your online banking. You send a private message to the Moderator_Team with Urgent- simjacked in the subject line. Leave a detailed message and include the following:

Full name and address on your account.
Email, phone # and pin #.

Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.

Re: I think someone stole my SIM

zackSmithComm — Mon, 18 Jan 2021 22:03:19 GMT

Thank you. I have sent them a message, and have locked down most of my accounts with financial institutions. I hope they can get back to me soon. Thank you everyone for your help

Re: I think someone stole my SIM

ShawnC13 — Mon, 18 Jan 2021 22:05:47 GMT

@kb_mv wrote:
Wow, my post was yanked lol. I'm going home.

@kb_mv weird, I saw it there with my first reply.

Re: I think someone stole my SIM

darlicious — Mon, 18 Jan 2021 22:08:58 GMT

@zackSmithComm

The moderators do prioritize your type of issue but response time has been up to 48 hours recently. If you have access to a new sim card you will be able to restore your phone service faster by replacing the sim card and simply changing the sim card by entering the new unactivated sim card # in your account.

Re: I think someone stole my SIM

zackSmithComm — Mon, 18 Jan 2021 22:19:23 GMT

No I don't have a new SIM. Is there any way I can get one in a store, or do I have to buy one through Public? I know those may take a while to arrive

Re: I think someone stole my SIM

darlicious — Mon, 18 Jan 2021 22:20:07 GMT

@kb_mv

You've got the **poof** bug bad! Are you sure self imposed quarantine is going to help? I think you need to teach that dragon breathing bug a lesson. Make it learn that there's nothing wrong with your posts. You need your healthy posts to dominate over the "sick" ones otherwise the percentages will stack against you if you become a quitter. You're dropping the ball instead of when you think you're bringing it home.

Re: I think someone stole my SIM

zackSmithComm — Mon, 18 Jan 2021 22:21:08 GMT

Unfortunately no I don't have a new sim. Do I have to buy one through Public or can I buy one in a store perhaps? Thank you

Re: I think someone stole my SIM

darlicious — Mon, 18 Jan 2021 22:22:18 GMT

@zackSmithComm

Where do you live? You can check the store locator at the bottom of the page.

Re: I think someone stole my SIM

zackSmithComm — Mon, 18 Jan 2021 22:24:02 GMT

I live in Kitchener, Ontario. It seems there are a lot of places around but no clue which sell SIMS. Some seem to be kiosks as well. Would any of those work? Thanks again

Re: I think someone stole my SIM

softech — Mon, 18 Jan 2021 22:25:49 GMT

@zackSmithComm wrote:
I live in Kitchener, Ontario. It seems there are a lot of places around but no clue which sell SIMS. Some seem to be kiosks as well. Would any of those work? Thanks again

You can check local Walmart store

if you need to order online, you probably don't want to use PM online as they use Canada Post for shipping and it takes time.

If you are Amazon Prime member, you can order via Amazon and they usually deliver within 2 days and they have better tracking

Re: I think someone stole my SIM

darlicious — Mon, 18 Jan 2021 22:25:47 GMT

@zackSmithComm

TMS at superstore, some koodo/telus stores, walmart but they might refuse without activation which you dont want....wow mobile, cellurffic.....etc.....lots of independent mobile stores.

Re: I think someone stole my SIM

zackSmithComm — Mon, 18 Jan 2021 22:25:59 GMT

Thank you. I will check my local walmart and hope I can find something that works

Re: I think someone stole my SIM

zackSmithComm — Mon, 18 Jan 2021 22:27:19 GMT

If walmart doesn't work then I will just drive around checking every place until I find a store that does. Thank you everyone for your help. This has never happened to me and was quite scary. Looks like I was hopefully fast enough to stop anything major like money being lost though. Thank you once again, you guys are all really the absolute best

Re: I think someone stole my SIM

darlicious — Mon, 18 Jan 2021 22:29:37 GMT

@zackSmithComm

Walmart is my last choice check the "find a store" there are 22 locations in your area including superstore and loblaws.