topic Re: sim card not activated in Get Support

sim card not activated

foiewfunugg — Thu, 06 Jan 2022 06:52:40 GMT

i would like to cancell sim card that i tried to activate

Re: sim card not activated

foiewfunugg — Thu, 22 Apr 2021 18:20:41 GMT

cancell the porting request

Re: sim card not activated

darlicious — Thu, 22 Apr 2021 18:31:04 GMT

@foiewfunugg

Have you responded to the porting authorization text? If not then don't respond to it. Can you explain why you want to cancel? Did you respond YES to the text? Either way if you paid for the service you cannot cancel and recieve a refund at this point but you don't have to port your number in if you didn't authorize it via the porting text message.

Re: sim card not activated

foiewfunugg — Thu, 22 Apr 2021 18:36:02 GMT

its because i replied NO by mistake thats why i need to send a new porting request

Re: sim card not activated

dabr — Thu, 22 Apr 2021 18:38:03 GMT

@foiewfunugg wrote:
its because i replied NO by mistake thats why i need to send a new porting request

@foiewfunugg You'll need to contact your current provider and ask them resubmit the transfer request so that you can authorize it. Keep that account active until the transfer is complete.

Re: sim card not activated

darlicious — Thu, 22 Apr 2021 18:41:54 GMT

@foiewfunugg

You can contact the moderators to help you or call the telus porting department to resubmit your request. You will need to have your providers account number ready. Check your private messages the envelope icon next to your avatar at the top right corner of your screen....I will send you the porting department phone number.

Re: sim card not activated

foiewfunugg — Thu, 22 Apr 2021 18:58:40 GMT

thanks thats nice from you

Re: sim card not activated

darlicious — Thu, 22 Apr 2021 19:05:07 GMT

@foiewfunugg

Your welcome. The porting department should sort you out in no time. Make sure you keep your old sim in your phone til you recieve the porting text again and respond YES this time. Your port should complete quickly but no more than 2 hours. Once you can recieve incoming calling with your pm sim card your port is complete and your old providers account will close.