topic Re: Calls Going to Voicemail in Get Support

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zlazarev — Thu, 06 Jan 2022 06:52:22 GMT

Re: Calls Going to Voicemail

Jb456 — Mon, 18 Jan 2021 15:58:46 GMT

@zlazarev could you plug wire into phone, connect to computer and open iTunes?

See if it pushes any updates?

Sounds like you did some troubleshooting but maybe check through itunes. A carrier update could be a cause.

Why I am suggesting to check. Is because in the last few days someone on the forums was trying to sort an iPhone issue out. During that conversation they said "I just got notification of a carrier update on my phone" and asked questions about it. This was a few days ago so maybe your phone may have some software updates to.

Just a suggestion...

Re: Calls Going to Voicemail

HALIMACS — Mon, 18 Jan 2021 16:03:50 GMT

@zlazarev

Could a Bluetooth device be connected and it's possible you may not be hearing the rings? (assuming the Bluetooth device is a headset/ear phones not being worn???)

Turn bluetooth off and try that.

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zlazarev — Fri, 22 Jan 2021 21:43:01 GMT

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zlazarev — Fri, 22 Jan 2021 21:43:32 GMT

Re: Calls Going to Voicemail

HALIMACS — Mon, 18 Jan 2021 16:07:21 GMT

OK @zlazarev try this to exclude the phone being the issue.

If you can temporarily borrow another compatible phone, insert YOUR SIM card into it and see if you can receive calls normally from that other phone.

If so, at least you'll know it's an issue pertaining to the settings/system of your phone and not a service issue with PM.

Re: Calls Going to Voicemail

softech — Mon, 18 Jan 2021 16:07:40 GMT

I had that issue before... I tried just reboot the phone and not work.

I ended up need to turn off the phone.. take the SIM out for a minute and re-sit the SIM properly and then restart the phone. Then it works after.

Hope this helps

Re: Calls Going to Voicemail

benfatto — Mon, 18 Jan 2021 16:38:14 GMT

@zlazarev Yes, I have experienced that but never for people in my contact file.
In your phone settings check that Silence Unknown Callers is off. I like it ON but that may not suit you.

Re: Calls Going to Voicemail

mh1983 — Mon, 18 Jan 2021 16:40:06 GMT

Try to reset your network settings if you haven't already: https://www.businessinsider.com/what-are-network-settings-on-iphone

Re: Calls Going to Voicemail

LurganIeUk — Mon, 18 Jan 2021 16:42:47 GMT

Review your numbers that are call blocked....unlikely the issue.....but.

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zlazarev — Fri, 22 Jan 2021 21:43:55 GMT

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zlazarev — Fri, 22 Jan 2021 21:44:08 GMT

Re: Calls Going to Voicemail

LurganIeUk — Mon, 18 Jan 2021 17:16:10 GMT

Ok that is what I thought. But a check to do.

Did you check your Do Not Disturb settings? You “may” have it set to reject any call that is NOT in your contacts list.

Actually as previously mentioned...if you have another phone to put your SIM in and it works ok then you have an issue with settings or software. Just a step to isolate the issue.

Also check here.

Re: Calls Going to Voicemail

419mainstreet — Mon, 18 Jan 2021 17:24:39 GMT

If your calls go straight to voicemail, you may need to update the carrier settings on your iPhone. Carrier settings are what allows your iPhone to connect to your carrier’s wireless network.

If your iPhone’s carrier settings are out of date, it may have trouble connecting to your carrier’s network, which could cause incoming phone calls to go straight to your voicemail.

To check for a Carrier Settings Update, open the Settings app and tap General -> About. If a carrier settings update is available, an alert will appear on your iPhone’s display that says “Carrier Settings Update“. If this alert appears on your iPhone, tap Update.

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zlazarev — Fri, 22 Jan 2021 21:44:22 GMT

Re: Calls Going to Voicemail

419mainstreet — Mon, 18 Jan 2021 19:54:02 GMT

I would try resetting the network settings and seeing if that works.

Tap on the following:

"Settings"
"General"
"Reset"
"Reset Network Settings"
Enter password if required

Re: Calls Going to Voicemail

darlicious — Mon, 18 Jan 2021 20:38:37 GMT

@zlazarev

Your statement indicating that it only affects new callers that have never called you before indicates that it is a setting within your phone. Maybe @Nezgar will know of a pecular setting that results in your issue.

However if you still think its something else then try toggling airplane mode on/off to make a new connection to the network. You can also try reprovisioning the sim card by using the lost/stolen feature and suspending your service. Then resume and reboot. Be forewarned this method will prevent your rewards from being applied upon renewal you will have to contact the moderators to have them applied manually.

Re: Calls Going to Voicemail

Nezgar — Mon, 18 Jan 2021 20:50:29 GMT

@zlazarev - From the symptoms you're describing - where only callers who have never called before are sent to voicemail without ringing your phone, sounds like the iphone's DND feature - it has an exception option to allow calls from the same person within a 3 minute window, and only allow calls from favourites. What type of phone do you have?

https://support.apple.com/en-us/HT204321

If caller ID has anything to do with it, you can use someone elses phone to test calling you with caller ID blocked - do this by prefixing your number with #31#. See if ANY of those calls get through with a few tries. Then try some more with the caller ID allowed. If the blocked calls always fail, and the calls with caller ID work, then there's some setting (or app) on your phone that is filtering the calls.

Lastly, since public mobile needs to switch from LTE to 3G for calls, sometimes the network switch takes too long or fails causing the call to go to voicemail. You can try disabling LTE/forcing 3G-only in your mobile network settings to see if that helps.

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zlazarev — Fri, 22 Jan 2021 21:44:40 GMT

Re: Calls Going to Voicemail

Nezgar — Mon, 18 Jan 2021 21:26:37 GMT

@zlazarev wrote:
This is unrelated to caller ID. I never said it's only callers that never called before. Its everyone randomly, including a combination of existing or new callers.

What type of phone do you have? Since public mobile needs to switch from LTE to 3G for calls, sometimes the network switch takes too long or fails causing the call to go to voicemail. You can try disabling LTE/forcing 3G-only in your mobile network settings to see if that helps.

Take note if your signal strength ("bars") are lower on 3G vs LTE as well.