topic Re: Email Change in Get Support

Email Change

Anbaia — Thu, 06 Jan 2022 06:52:15 GMT

I cannot access the email my public mobile account was signed up with, I now have a new account and I need to update it within my file. How can I do that?

Re: Email Change

JK8 — Wed, 21 Apr 2021 20:16:00 GMT

@Anbaia wrote:
I cannot access the email my public mobile account was signed up with, I now have a new account and I need to update it within my file. How can I do that?

Do you mean you want to replace with a new email account? If so contact a moderator.

Contact a moderator (Public Mobile representative) for assistance:

(second option below is easiest to submit a ticket)

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.

Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Email Change

darlicious — Wed, 21 Apr 2021 20:29:14 GMT

@Anbaia

Once you have initially verified your basic account info you will be asked additional account verifiers in order to change your email such as:

Account #
Last payment type, amount, date and last 4 digits ( if applicable).
Any promos, rewards or add ons on the account.
Activation date.

Be prepared to answer these questions from a moderator in your private messages only.... do not not post any sensitive account or personal info in the community's public forum.

Re: Email Change

HALIMACS — Wed, 21 Apr 2021 21:24:20 GMT

@Anbaia

When you put in the request to change your self-serve email to Moderators by clicking here, make sure to also update your community email address so any community rewards for helping out are credited to your self serve account.

In order to do this, click on your avatar in the upper right corner, go down to my settings and you can change it there.