topic Re: Calls and text in Get Support

Calls and text

Rebeccafournier — Thu, 06 Jan 2022 06:51:58 GMT

Not receiving calls and trxt

Re: Calls and text

esjliv — Wed, 21 Apr 2021 13:44:30 GMT

@Rebeccafournier wrote:
Not receiving calls and trxt

@Rebeccafournier Did you just activate a SIM card?

Some activations may take a few minutes to connect to the network.

Was it with a new number or did you port one over?

Try these tricks:

reboot phone
remove and reinsert SIM card
go into airplane mode for a few minutes than back to regular mode
reset network setting.

Re: Calls and text

Triguy — Wed, 21 Apr 2021 13:52:54 GMT

Did you recently port your phone number over to PM ? Try rebooting your phone.

https://www.publicmobile.ca/en/on/get-help/articles/number-transfer-port-troubleshooting

Re: Calls and text

Rebeccafournier — Wed, 21 Apr 2021 15:28:38 GMT

I have tired all these things. I have taken it to two service providers at Walmart and Telus. They say it must be a network issue

Re: Calls and text

Rebeccafournier — Wed, 21 Apr 2021 15:29:03 GMT

Re: Calls and text

Rebeccafournier — Wed, 21 Apr 2021 15:29:28 GMT

Have done all these things. Still notnworking

Re: Calls and text

Anonymous — Wed, 21 Apr 2021 15:30:38 GMT

@Rebeccafournier : You haven't answered the questions. Did you try to transfer a number over when you activated? Did you leave your old SIM in to wait for a confirmation text from your old provider?

What make/model/submodel phone?

Re: Calls and text

Rebeccafournier — Wed, 21 Apr 2021 16:34:42 GMT

I did not recently activate a sims card. But to problem solve this issue I did take it out and put it back in. I have not changed my number.

Re: Calls and text

Rebeccafournier — Wed, 21 Apr 2021 16:36:59 GMT

MT962VC/A

C39XKR2CKPFR serial number

Re: Calls and text

Rebeccafournier — Wed, 21 Apr 2021 16:42:50 GMT

My phone was working for months now. I have used it daily and then all of sudden accepting calls.
I have done a factory reset. Checked setting, taken to Walmart to guy that works on public mobility issues, took it to Telus. They problem shot all things physical with phone but said it has to be a network issue.

i have an limited plan. I have lots of money my account.

Re: Calls and text

Anonymous — Wed, 21 Apr 2021 16:54:41 GMT

@Rebeccafournier : And have you contacted the moderators here yet? What plan are you on? Can you USB connect to a computer running itunes or whatever it's called now and check for any updates.

Can you manually add a dollar into your account.

Can you use the Lost/stolen function to Suspend/Resume your account.

These last two can sometimes do a bit of a kick in the account.

Re: Calls and text

hairbag1 — Wed, 21 Apr 2021 17:01:39 GMT

@Anonymous wrote:
@Rebeccafournier : And have you contacted the moderators here yet? What plan are you on? Can you USB connect to a computer running itunes or whatever it's called now and check for any updates.
Can you manually add a dollar into your account.
Can you use the Lost/stolen function to Suspend/Resume your account.
These last two can sometimes do a bit of a kick in the account.

It;'s a long-shot but...try cycling Airplane mode ON / OFF. That's also been known to kick-start a glitchy phone.

Keep us posted if anything does help so we have info for future similar questions.

Re: Calls and text

computergeek541 — Thu, 22 Apr 2021 01:50:47 GMT

@Rebeccafournier wrote:
My phone was working for months now. I have used it daily and then all of sudden accepting calls.
I have done a factory reset. Checked setting, taken to Walmart to guy that works on public mobility issues, took it to Telus. They problem shot all things physical with phone but said it has to be a network issue.

i have an limited plan. I have lots of money my account.

Having a lot of money in the Public Mobile account balance doesn't have any affect on your service working or not unless it's time for renewal. When you say a limited plan, is that the $!5 plan with unlimited text messaging, unlimited incoming calls, and 100 minutes for outgoing calls?