topic Re: Plan Change Failing on Website in Get Support

Plan Change Failing on Website

ridlya — Thu, 06 Jan 2022 06:51:52 GMT

Hi,

I am trying to change plans and the website will not load the page for plan change with any plans. It has the outline of the page but no content. I tried in both of my accounts and the same blank detail for both. It happened yesterday and is still an issue today.

Is the website having technical issues for plan changes?

Lyaca

Re: Plan Change Failing on Website

Dunkman — Wed, 21 Apr 2021 12:11:54 GMT

@ridlya

I just tried now and plan change is working for my account.

Website can be finicky. Maybe try a different web browser, clear cache or incognito mode. Or you could try a different device. ie mobile device to lab top/desktop computer.

I am using Safari web browser on laptop.

Re: Plan Change Failing on Website

ridlya — Wed, 21 Apr 2021 12:22:30 GMT

Hi,

Thank you for the help. I was using Chrome and tried Edge on a windows 10 laptop but it was the same issue.

It worked when I went Incognito.

Lyaca

SCHEDULED Plan Change Failing on Website

Dunkman — Wed, 21 Apr 2021 12:27:30 GMT