topic Re: Signed up, no service. in Get Support

Signed up, no service.

Racerdad2010 — Thu, 06 Jan 2022 06:51:43 GMT

I never received the confirmation text from Telus about porting my number. Maybe I removed my Telus Sm card too soon?

How can I do-over to get the text from Telus?

Re: Signed up, no service.

popping — Wed, 21 Apr 2021 02:41:02 GMT

@Racerdad2010 wrote:
I never received the confirmation text from Telus about porting my number. Maybe I removed my Telus Sm card too soon?

How can I do-over to get the text from Telus?

You should be able to call or text out and your data should be working on your PM SIM card if your activation is successful.

https://productioncommunity.publicmobile.ca/t5/Announcements/Transferring-or-Changing-your-Phone-Number/m-p/652414

Re: Signed up, no service.

Racerdad2010 — Wed, 21 Apr 2021 02:44:39 GMT

hey popping,

We have a post paid account.

My point is my activation was not successful. I never received the text from Telus that I understood to be part of the whole process of signing up to Public Mobile.

Re: Signed up, no service.

BKNS27 — Wed, 21 Apr 2021 02:52:04 GMT

Re: Signed up, no service.

Racerdad2010 — Wed, 21 Apr 2021 02:54:53 GMT

Hey Model Citizen,

do you have a solution?

Re: Signed up, no service.

BKNS27 — Wed, 21 Apr 2021 02:55:56 GMT

@Racerdad2010

You may have removed your Telus SIM too soon for the text from Telus to confirm your porting. You will have up to 90 minutes to respond between 11:00 am to 8:00 pm ET.

The porting may take up to 2 hours to complete once you confirmed the porting.

Re: Signed up, no service.

popping — Wed, 21 Apr 2021 02:56:00 GMT

The last step of activation process is the payment step.

If you completed the payment step, your PM SIM card should be working.

If you did not completed the payment step, you should start over the activation process again.

Re: Signed up, no service.

Racerdad2010 — Wed, 21 Apr 2021 03:01:09 GMT

I am aware of that process. I tried to sign up to Public Mobile several weeks ago.

I forgot about that fact that I was unsuccessful until tonight.

So my question is: how can I activate my PM service. Who can I contact to re-start the process to get Telus to send me a text about porting my number?

Re: Signed up, no service.

popping — Wed, 21 Apr 2021 03:07:01 GMT

@Racerdad2010 wrote:
I am aware of that process. I tried to sign up to Public Mobile several weeks ago.

I forgot about that fact that I was unsuccessful until tonight.

So my question is: how can I activate my PM service. Who can I contact to re-start the process to get Telus to send me a text about porting my number?

You can still use your SIM card as it was not activated.

https://publicmobile.ca/en/qc/portal/activation

1. Keep your Telus SIM card in your phone for the text message to confirm that you had initiated to port your number to PM.

2. You will receive a welcome email from PM if your activation is successful.

Re: Signed up, no service.

esjliv — Wed, 21 Apr 2021 10:19:34 GMT

@Racerdad2010

IF you were charged for activating a SIM card, but you have no service have you tried to:

turn off your phone, leave off for a minutes, then reboot
removing your SIM for a few minutes, then reinserting it
go into airplane mode for a few minutes, then going back to regular mode
Is your phone locked to it previous provider? IF so contact them to unlock it for you

If your port is stuck or did not complete contact the Moderator Team to review this.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Signed up, no service.

stevenanto — Wed, 21 Apr 2021 10:44:44 GMT

You need to wait until you get the text saying that the port has been successful then you can remove your telus sim.

Once that is done you can put your public mobile sim. Sometimes it does take a while before you can make calls and text but it'll end up working within an hour usually. Sometimes it takes a few hours. If it has been 24 hours then I suggest you contact a mod by clicking on the little green bubble at the bottom right of the screen.

hope this helps