topic Re: SIM code in Get Support

SIM code

Saunders — Thu, 06 Jan 2022 06:51:02 GMT

Currently, not able to add a payment option and so wasn't able to port a Fido number.

In the interum, switched to the Public Mobile SIM, but it's prompting for a PIN code. Where is this PIN?

Re: SIM code

RosieR — Tue, 20 Apr 2021 00:03:09 GMT

@Saunders where did you activate your sim card?

If in-store, they texted you your 4-digit pin#

If you activated online, you created your own pin#

RosieR

Re: SIM code

HALIMACS — Tue, 20 Apr 2021 00:08:17 GMT

@Saunders

If you don't know your PIN#, you'll need to contact a moderator to get it reset/reestablished.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: SIM code

Anonymous — Tue, 20 Apr 2021 00:09:16 GMT

@Saunders : Perhaps the phone is locked to Fido and that code is the unlock code. But did you activate the SIM and account? It's not clear how far you got. Not being able to pay would stop you from activating the account let alone not transferring a number.

Or that PIN is your SIM security code that you might have created once upon a time. That's on the phone.

Re: SIM code

gpixel — Tue, 20 Apr 2021 00:24:23 GMT

@Saunders the default pin is 1234

Re: SIM code

BKNS27 — Tue, 20 Apr 2021 00:28:48 GMT

@Saunders

Not sure about the SIM code you are referring to because there are no code on the PM SIM card but contact the PM moderator by clicking on the SIMon chat bubble and ask to chat with a moderator.

Re: SIM code

esjliv — Tue, 20 Apr 2021 00:44:37 GMT

@Saunders wrote:
Currently, not able to add a payment option and so wasn't able to port a Fido number.

In the interum, switched to the Public Mobile SIM, but it's prompting for a PIN code. Where is this PIN?

@Saunders if you were activating a Public Mobile SIM card and did not get past the payment section, then I don't believe you activated the Public Mobile SIM card.

Do you have any option (a credit card?) to make a payment?

If so, wait an hour (to allow the SIM # to be allowed to try to activate it again during activation) then try the activation again.

Clear your browser's cache and/or open a tab in incognito mode.

Re: SIM code

hTideGnow — Tue, 20 Apr 2021 00:46:09 GMT

@Saunders With Rogers/Fido issue today, it's not a good time to port number out today. Maybe wait till everything is fixed over there first

What exactly showing on your screen for the PIN? Would help if you can show us the exact message.

Re: SIM code

Anonymous — Tue, 20 Apr 2021 00:47:58 GMT

I've just been playing around with the activation process and it seems to be a little troubled for me. FF and Chrome and Chrome incognito. I'll play around with it later.

Re: SIM code

Saunders — Tue, 20 Apr 2021 01:16:36 GMT

the phone screen shows:

SIM service provider unlock PIN

You still have 10 times to unlock the device.

123

456

789

ok0cancel

emergency call

The PIN they're referring to is probably the PIN which is entered during the registration process.

I opened a ticket because when I click the "payment options" to register the SIM that results in a 404. So, probably the PIN has to be set through Public Mobile first through activation, which I haven't completed yet.

Re: SIM code

computergeek541 — Tue, 20 Apr 2021 06:22:32 GMT

@Saunders wrote:
the phone screen shows:

SIM service provider unlock PIN
You still have 10 times to unlock the device.

123
456
789
ok0cancel
emergency call

The PIN they're referring to is probably the PIN which is entered during the registration process.

I opened a ticket because when I click the "payment options" to register the SIM that results in a 404. So, probably the PIN has to be set through Public Mobile first through activation, which I haven't completed yet.

The phone asking for SIM Network Unlock PIN means (as briefly mentioned earlier) that your device is still locked to Fido. I believe that is also the case here for "SIM service provide unlock PIN", just that some manufacturers word it differently in the software. If so, you need to get the unlock code from Fido. Please do not try to guess the code. If you enter an incorrect code too many times, the unlock code will stop working even after entering it correclty and then, you'll need a master unlock code as well.

Re: SIM code

computergeek541 — Tue, 20 Apr 2021 06:15:06 GMT

@BKNS27 wrote:
@Saunders
Not sure about the SIM code you are referring to because there are no code on the PM SIM card but contact the PM moderator by clicking on the SIMon chat bubble and ask to chat with a moderator.

Yes, there is a a PIN on all SIM cards from every carrier. As stated earlier, that code is always 1234 for Public Mobile SIM cards unless someone changes it. Also of note is that this is not the same as someone's account PIN.