topic Re: No Service in Get Support

No Service

aubyn — Thu, 06 Jan 2022 06:51:01 GMT

Hello, I've had no service for the past two days- I can't make phone calls or receive texts. I've checked my SIM, turned phone on and off, nothing is helping. I live in a small town up north, but other public mobile users still have service.

Re: No Service

RossN — Fri, 15 Jan 2021 23:34:20 GMT

@aubyn wrote:
Hello, I've had no service for the past two days- I can't make phone calls or receive texts. I've checked my SIM, turned phone on and off, nothing is helping. I live in a small town up north, but other public mobile users still have service.

@aubyn hi go into your self serve and check the last four digits of your sim with the one in your phone if they are not the same you may have been sim jacked also check to see if your autopay may have failed

Re: No Service

Asher2 — Fri, 15 Jan 2021 23:50:14 GMT

This is a possible simjack. login to your self serve account and click on "change sim" make sure the last 4 digits match the sim card in your phone. if it doesn't match then someone is commiting fraud. Reply to me if the sim numbers do match, so I can help you if it isn’t a simjack.

If they dont, please

Change your password on your self service account and check and secure all your financials. Change passwords on all other accounts such as email, etc.

Contact moderators and they can restore your services to your account.

Contact a Moderator (Public Mobile representative) for assistance.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team.

You will not lose referrals, loyalty, etc

When Are Moderators Available And How Long Till I Get A Response?

During business hours, Public Mobile strives to answer customer messages swiftly. You will often get an answer within an hour. During peak periods, you may need to wait up to 48 hours. Moderators are available:

Monday to Friday from 8 AM to midnight Eastern time.
Saturday and Sunday from 8 AM to 10 PM Eastern time.

Re: No Service

aubyn — Sat, 16 Jan 2021 00:49:26 GMT

Yes, this is what happend: the SIM number on my account was different from the one on card. Thank you!

Re: No Service

tams47 — Wed, 03 Mar 2021 18:48:21 GMT

Had the same thing happen - how long did it take to restore service?! Thanks!