topic Re: Phone lock in need puk code in Get Support

Phone lock in need puk code

nathalie1971 — Thu, 06 Jan 2022 06:50:41 GMT

Its been 6 days im waitting to get that code from moderator and no answer. Is there anyone working in this company?

Re: Phone lock in need puk code

darlicious — Fri, 15 Jan 2021 11:04:20 GMT

@nathalie1971

Reply to the moderator's last message to you and add "Urgent: PUK CODE still needed!" The moderators were backed up this past week with up to 90 hr wait times. Also submit a new ticket via simon as they have obviously missed following up with you.

Re: Phone lock in need puk code

esjliv — Fri, 15 Jan 2021 11:31:07 GMT

Hello @nathalie1971 , so sorry to hear you have not hear back yet. Please submit another message to the moderators as per @darlicious suggested.

You may already know/have this info.,but just in case...

Find you PUK: https://www.publicmobile.ca/en/on/get-help/articles/where-to-find-your-puk

SIM network PIN blocked. Enter SIM network PUK." is asking for the phone’s (often Samsung) “master code" after entering the wrong code too many times. Samsung and/or your previous carrier can give you this.

"SIM network unlock PIN" is asking for your previous carrier's unlock code - just contact them with your IMEI (dial *#06# to get it) and they'll give it to you. If you enter this incorrectly too many times, you'll get the error message above.

Re: Phone lock in need puk code

HALIMACS — Fri, 15 Jan 2021 14:01:31 GMT

Hi @nathalie1971

To get the unlock code, click on the bubble to the lower right of your screen and type exactly the below phrase, then follow precise instructions that the chatbot gives you:

need PUK

Re: Phone lock in need puk code

darlicious — Fri, 15 Jan 2021 15:25:23 GMT

@nathalie1971

If you just need the sim network unlock pin the default # is 1234.

Re: Phone lock in need puk code

nathalie1971 — Fri, 15 Jan 2021 19:57:58 GMT

Thats too late for that, I gave 3 tries now its lock.

Re: Phone lock in need puk code

darlicious — Fri, 15 Jan 2021 23:09:46 GMT

@nathalie1971

Ok then you have to wait for the moderators....have you submitted a new request to cover your bases?