topic Re: New Activation, No Service in Get Support

New Activation, No Service

Wilyum — Thu, 06 Jan 2022 06:50:38 GMT

Hi I signed up for a new account, activated my SIM card, but have no service. My phone is unlocked, I tried resetting my phone, tried switching airplane mode off/on, any other suggestions? Im not happy there is no technical support number with this carrier. Appreciate any help.

Re: New Activation, No Service

Anonymous — Mon, 19 Apr 2021 15:17:46 GMT

@Wilyum : What make/model/submodel phone?

Re: New Activation, No Service

Wilyum — Fri, 23 Apr 2021 18:53:47 GMT

Just read in another post to reinsert old sim card and reply to a text confirming a number change. Have service now! This extra step is important and should be added to the activation setup instructions, would of saved me hours of troubleshooting. Thanks for the replies!

[Research pays off 😉 ........ Luddite]

Re: New Activation, No Service

hairbag1 — Mon, 19 Apr 2021 15:28:28 GMT

@Wilyum...

it mentions the old sim but instructions are vague at best. Welcome to PM.

If you are transferring your phone number, you will need:

Your account number from your old service provider or your existing mobile phone

Your original SIM card & active service with your previous provider so that you can receive a number transfer request SMS

Re: New Activation, No Service

Anonymous — Mon, 19 Apr 2021 15:28:51 GMT

@Wilyum : Glad you got it going. The opening activate page talks about it in step 2. But of course who reads stuff. 🙂

Re: New Activation, No Service

Meow — Mon, 19 Apr 2021 16:12:55 GMT

My friend is signing up with PM and would like to port his Rogers number.

What will be optimal way to proceed?

To sign up, get PM number, confirm service and THEN request porting?

To request porting while signing up?

Rogers is down today so he might be without phone all day.

Re: New Activation, No Service

hairbag1 — Mon, 19 Apr 2021 17:03:36 GMT

@Meow..

best to have your friend take a PM number to start with....then once he's happy with service he can initiate port of the old number to PM. Old service has to stay Active until port is complete so don't cancel it.

Re: New Activation, No Service

BKNS27 — Mon, 19 Apr 2021 17:12:17 GMT

@Wilyum

This is the step almost everyone misses and it is an important one! People tend to skim over the PM steps while activating their new PM SIM.

Welcome to PM.

Re: New Activation, No Service

RosieR — Tue, 20 Apr 2021 23:05:25 GMT

@Wilyum wrote:
Just read in another post to reinsert old sim card and reply to a text confirming a number change. Have service now! This extra step is important and should be added to the activation setup instructions, would of saved me hours of troubleshooting. Thanks for the replies!

Hi @Wilyum nice to hear that you solved your own question. Good for you!

BTW, on page 2 of activation this important step is already there but many customers (including me) don't read the fine prints.

Welcome to Public Mobile

Aloha

RosieR

Re: New Activation, No Service

stevenanto — Wed, 21 Apr 2021 10:50:26 GMT

@Wilyum Glad you got it going and welcome to Public Mobile!!

Yes it is a crucial step, but I believe it has been mentioned in the setup process

Re: New Activation, No Service

darlicious — Fri, 23 Apr 2021 21:23:34 GMT

@Wilyum

Nice.....a self solution! Seek and you shall find!