topic Re: Failed payment returned in Get Support

Failed payment returned

wolfmanmusic — Thu, 06 Jan 2022 06:50:27 GMT

Hello my payment was taken on the correct date, then yesterday the amount was credited back to my bank account, then today My service stopped working, went online posted an other payment now phone is working. I had the funds in my account your system returned the funds

Re: Failed payment returned

Triguy — Thu, 14 Jan 2021 20:52:48 GMT

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Re: Failed payment returned

Jb456 — Thu, 14 Jan 2021 20:52:53 GMT

@wolfmanmusic probably best to reach out to mods to investigate. They work for Public Mobile and can see your account.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Failed payment returned

Luddite — Thu, 14 Jan 2021 20:55:25 GMT

@wolfmanmusic That's a new glitch, unless you just overlapped with the renwal process. Some thoughts:

a) how was first payment made/taken?

b) are there two charges posted to your credit card?

c) what are Avaiable Funds in your account now?

Re: Failed payment returned

wolfmanmusic — Thu, 14 Jan 2021 20:56:32 GMT

~~they took money from account on date required, then it was returned yesterday to my account~~