topic Re: Posting for a friend in Get Support

Posting for a friend

pharris — Thu, 06 Jan 2022 06:50:10 GMT

A friend is having problems with her account. Hoping someone here can help. As follows:

Hi there,

I wanted to sign in and had lots of issues. Finally I was able to sign into my account (after having to change my password twice) but not to the Community. I am trying to register in to the Community section but it hasnt been accepting my passwords even if I change them on the site. Somehow I got a ticket sent but to respond to it I have to be able to log into the Community site! Which I seem unable to do. Which is my reason for putting a ticket in. I don’t know how to reach a moderator. The bot is useless. I was wondering if you could send a note in about my account and the issues I am having. If I could have a direct link to a moderator that would help. Her name:

Thanks,

- Paul

Edit by popping: Remove the photo with account info as anyone can access your post.

Re: Posting for a friend

HALIMACS — Sun, 18 Apr 2021 19:04:46 GMT

@pharris

PLEASE remove the personal information by clicking the 3 dots on post and EDIT it.

This is a PUBLIC FORUM.

(EDIT: Thanks for quick action, @popping !!! )

Re: Posting for a friend

HALIMACS — Sun, 18 Apr 2021 19:04:08 GMT

Here's how you reach a Moderator, @pharris . If you're having problems with Option 1, use Option 2 to directly private message them.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click here and type moderator, then select contact us, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

Re: Posting for a friend

popping — Sun, 18 Apr 2021 19:11:45 GMT

@pharris wrote:
A friend is having problems with her account. Hoping someone here can help. As follows:

Hi there,
I wanted to sign in and had lots of issues. Finally I was able to sign into my account (after having to change my password twice) but not to the Community. I am trying to register in to the Community section but it hasnt been accepting my passwords even if I change them on the site. Somehow I got a ticket sent but to respond to it I have to be able to log into the Community site! Which I seem unable to do. Which is my reason for putting a ticket in. I don’t know how to reach a moderator. The bot is useless.

I was wondering if you could send a note in about my account and the issues I am having. If I could have a direct link to a moderator that would help.

Her name: xxxxxxx xxxxxx
Her acct:

Thanks,

- Paul

Edit by popping: Remove the photo with account info as anyone can access your post.

You can create a ticket on your friend behalf OR ask your friend to send a private message to the moderator team directly after login to the community.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

@CS_Agent

I also tag the moderator team to contact you.

Re: Posting for a friend

dabr — Sun, 18 Apr 2021 19:08:12 GMT

@HALIMACS wrote:
@pharris

PLEASE remove the personal information by clicking the 3 dots on post and EDIT it.

This is a PUBLIC FORUM.

(EDIT: Thanks for quick action, @popping !!! )

Maybe @popping can also remove the name in OP's post too, I guess it got missed!

Re: Posting for a friend

pharris — Sun, 18 Apr 2021 19:09:23 GMT

Thanks. That was a fast response. I now realize I shouldn't have published her acct info. I'll take your advice and contact a moderator.

- Paul

Re: Posting for a friend

popping — Sun, 18 Apr 2021 19:11:20 GMT

@dabr wrote:
@HALIMACS wrote:
@pharris

PLEASE remove the personal information by clicking the 3 dots on post and EDIT it.

This is a PUBLIC FORUM.

(EDIT: Thanks for quick action, @popping !!! )
Maybe @popping can also remove the name in OP's post too, I guess it got missed!

Thanks and done.

Re: Posting for a friend

RosieR — Thu, 22 Apr 2021 19:23:24 GMT

@pharris

EDITED as a solution had already been accepted

Aloha

RosieR

Re: Posting for a friend

HALIMACS — Sun, 18 Apr 2021 19:14:57 GMT

@pharris

That's your best bet to contact them if the matter is account-related.

They may have to verify the account so be sure to have the account verification items close by so the Moderators can ensure they're dealing with an authorized request.