topic Sim card stooped working yesterday. Can you please help? in Get Support

Sim card stooped working yesterday. Can you please help?

niket — Tue, 04 Jan 2022 18:44:27 GMT

Hi there,

I am using public mobile service since December 2013. Everything was good till yesterday night.

It stopped working yesterday with a message "unregistered sim". I tried rebooting my phone, but it didnt work. Can you please help me to get rid of this problem? My region is Toronto, ON.

Regards.

Re: Sim card stooped working yesterday. Can you please help?

Cyber — Fri, 03 Jul 2015 13:11:29 GMT

@niket,

Did you verify in your self-serve account that your account is ACTIVE ?

Try to reboot again.

Re: Sim card stooped working yesterday. Can you please help?

niket — Fri, 03 Jul 2015 23:20:59 GMT

Hi cyber,

Thanks for your kind attention. In fact I am not able to Sign in to self serve. And when i try to recover that, it says "unable to verify email address".

Re: Sim card stooped working yesterday. Can you please help?

DK — Fri, 03 Jul 2015 23:43:06 GMT

Hi when was the last time you made a payment? Has it been greater than 90 days! Sounds like your account has been deleted.

Thanks

Re: Sim card stooped working yesterday. Can you please help?

niket — Sat, 04 Jul 2015 01:48:23 GMT

I made last payment on June 11, 2015. I still should have an active subscription. 😞

Re: Sim card stooped working yesterday. Can you please help?

Litvinau_A — Sat, 04 Jul 2015 02:02:52 GMT

@nikethave you possibly dropped your phone and sim shifted? try taking it out and putting back in. Although, sometimes SIM cards will stop working for whatever reason 😞 So you would need to order new one..

Re: Sim card stooped working yesterday. Can you please help?

niket — Sat, 04 Jul 2015 02:14:37 GMT

It stopped without any reason. And the trouble for me is that the website says that currently you cant order a new SIM.

THANKS.

Re: Sim card stooped working yesterday. Can you please help?

Litvinau_A — Sat, 04 Jul 2015 02:31:25 GMT

@niketyes you can if you are an existing customer. Use "Contact Us" to send them an email, it will guide you through the steps.

Re: Sim card stooped working yesterday. Can you please help?

DK — Sat, 04 Jul 2015 02:46:14 GMT

@niket If you are a pioneer customer (before Jan 27th of 2015) you can call 18779995055.

If your phone was functioning you could *611 from your handset but moot point as it says unregistered sim.

Good luck

Re: Sim card stooped working yesterday. Can you please help?

Cyber — Sat, 04 Jul 2015 04:01:01 GMT

@niket,

I suggest you to request a FREE SIM card replacement.

Click on this link : https://publicmobile.ca/en/on/contact-us

Then, at the bottom right of the page, click on "Email away" button.

- Choose "SIM & Activation"

- Choose "Activation"

- Choose "I activated my phone and SIM card more than 24 hours ago"

- Choose "I did not receive an error message"

Then click on "Email Us" and fill up the form.

Important: Make sure you provide us a full mailing address, an alternate contact number, and the size of the SIM card (Nano/Standard/Micro) needed. Is should look like this:

All SIM card replacement orders will be processed within two business days, but it may take up to 7 business days to receive your new SIM.

If you did not receive your SIM card within the timeframe, please check your mailbox before sending us an email.

Once you receive your replacement SIM card, you have to update your SIM card number on your account by login to your self serve account, then click on "Change SIM card number"

Re: Sim card stooped working yesterday. Can you please help?

chukdefatey — Sat, 04 Jul 2015 05:35:38 GMT

@DK wrote:
@niket If you are a pioneer customer (before Jan 27th of 2015) you can call 18779995055.

If your phone was functioning you could *611 from your handset but moot point as it says unregistered sim.

Good luck

How will calling Public Mobile help in this case?