topic Re: Account locked. in Get Support

Account locked.

fbriere — Thu, 06 Jan 2022 06:49:57 GMT

Like the tittle say, I was trying to reset my password then my account got locked.

It seem to be the place to ask for this, so.

Issue: can't reset my password, account is locked.

Best regards.

Re: Account locked.

hTideGnow — Sun, 18 Apr 2021 04:00:32 GMT

You need to wait an hour before trying again.

If still fail, you will have to check with Mod:

To open a ticket with mod, click on the Bubble or directly at : https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Enter your question in SIMon. Follow the prompts until you reach the Contact Us button,

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Account locked.

hTideGnow — Sun, 18 Apr 2021 04:27:40 GMT

@fbriere might be too late to try tonight , PM has site maintenance tonight

https://productioncommunity.publicmobile.ca/t5/Announcements/System-maintenance-From-April-18-2021-00-00-ET-to-April-18-2021/m-p/677244

Re: Account locked.

esjliv — Sun, 18 Apr 2021 12:08:31 GMT

@fbriere wrote:

Like the tittle say, I was trying to reset my password then my account got locked.

It seem to be the place to ask for this, so.

Issue: can't reset my password, account is locked.

Best regards.

@fbriere ,

Suggestions are usually:

clear your browser's cache
try a different browser
open a tab in incognito mode
try the Forget your password option
try again in 1 hour

But, yes, as @hTideGnow there is some maintenance happening, so maybe keep revisiting to try today.

https://www.publicmobile.ca/en/on/get-help/articles/moderator-hours-of-operation