topic Re: Someone help in Get Support

Someone help

osama11 — Thu, 06 Jan 2022 06:49:36 GMT

Hello it's been days plus months now and my service is not working. Here is my phone number xxxxxxxxxxxxxxxxx. My name is xxxxxxxxxxxxxxxxxxxxxxxx.

My account number is: xxxxxxxxxxxx
Email: xxxxxxxxxxxxxxxxxxxxxx
Password I can provide message anyone, so this problem can be fixed
Nobody is helping me.
I can't wait to move away from public Mobile.
Nobody reply
I wrote like essays
If anymore information needed please message at my email. This insane

edited by computergek541: customer's information removed

Re: Someone help

osama11 — Wed, 13 Jan 2021 02:01:49 GMT

P.S. my account has extra amount of 126 dollars.

Re: Someone help

BeachNBeer — Wed, 13 Jan 2021 02:09:30 GMT

@osama11 bad idea posting personal information. You need to erase it!

Re: Someone help

Jb456 — Wed, 13 Jan 2021 02:11:19 GMT

Talk about a simjack waiting to happen geese. REMOVE YOUR INFORMATION BEFORE YOU HAVE MORE ISSUES WHEN YIU GET SIMJACKED AND SCAMMERS STEAL YOUR STUFF.

Re: Someone help

darlicious — Wed, 13 Jan 2021 02:16:44 GMT

@osama11

Can you access your account? Log in. Go to the plans or the usage page. Tap lost/stolen. Suspend phone. Log out. Wait 1 min. Log in. Resume sernice via lost/stolen. Log out. Reboot phone. Do you have service?

Re: Someone help

osama11 — Wed, 13 Jan 2021 02:16:51 GMT

This is the only option, I have left I believe. At least the scammer will fix my issue

Re: Someone help

HALIMACS — Wed, 13 Jan 2021 02:20:03 GMT

@osama11

If it has been weeks/months, my advice to you would be to contact the Moderators, and if you have, await their reply.

It seems Moderator response time is slower in recent days...

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

While you're waiting, try these steps:

Make sure airplane mode is off
Power OFF your device, wait 1 minute, turn on and check for signal bars
Check on account self-serve that your account status is Active
While on self-serve, check that SIM card number under “Change Sim card” matches the SIM card number in your phone
Make sure you’re in a covered area and there are no cellular outages
Change wifi calling preferences to Cellular Preferred or Cellular Only
Set network mode to Auto
Reset network settings
Update device software to latest version
Perform a manual network selection

Re: Someone help

darlicious — Wed, 13 Jan 2021 02:18:02 GMT

@osama11

Try my advice.

Re: Someone help

Jb456 — Wed, 13 Jan 2021 02:19:20 GMT

@osama11

Explain the issue you're having (DONT POST ANY PERSONAL INFO)

You said you haven't had service for months. How many months? Has a payment been received in last 90 days? At 90 says accounts in suspended status are closed and deleted.

Looking at your past posts. You have one in 2017 with issues.

https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Fraud-Alert-Why-was-my-Thread-deleted/td-p/174865

Then a post in 2018 saying you already moved 4 accounts from this scam to Koodo. Which is not really a big move. Telus owns Koodo and Public mobile just saying.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/Super-slow-service/m-p/277454

So now in 2021. What is the issue? More details please do we can try to help you!

Re: Someone help

darlicious — Wed, 13 Jan 2021 03:10:16 GMT

@osama11

Any luck?

Re: Someone help

mm80 — Wed, 13 Jan 2021 10:10:40 GMT

@osama11 wrote:
This is the only option, I have left I believe. At least the scammer will fix my issue

You aren't talking to Public Mobile here. You're talking to other customers. How is the scammer going to fix your issue? A scammer would steal your phone number. Don't give your password to anyone. Moderators don't need to you know your password either.

Re: Someone help

osama11 — Wed, 13 Jan 2021 14:26:49 GMT

nope nothing

Re: Someone help

Anonymous — Wed, 13 Jan 2021 14:44:26 GMT

@osama11 wrote:
nope nothing

Please be more descriptive.

Where did you get that you have $126 in balance? 611 or self-serve?

Can you log in to your self-serve? What happens when you dial 611?

What is the status? ie. Active or Plan Expired or ...

What is working if anything? Calls in/out? Texts in/out? Internet (not on wifi)?

Re: Someone help

kb_mv — Wed, 13 Jan 2021 14:49:49 GMT

@Anonymous wrote:
@osama11 wrote:
nope nothing
Please be more descriptive.

@Anonymous A page and a half of posts, 4 by @osama11 and I have no idea what the issue is. Am I missing something?

Re: Someone help

Anonymous — Wed, 13 Jan 2021 14:54:54 GMT

@kb_mv wrote:
@Anonymous wrote:
@osama11 wrote:
nope nothing
Please be more descriptive.
@Anonymous A page and a half of posts, 4 by @osama11 and I have no idea what the issue is. Am I missing something?

Like another poster yesterday....sigh.

You're not missing anything. The thread is just sorely lacking in details that the OP can't seem to or won't provide. Grunting out one or two words with no context helps nothing.

Maybe the moderator got back to him so he's off here for another year.

Re: Someone help

HALIMACS — Wed, 13 Jan 2021 15:03:51 GMT

Completely agree with you, @Anonymous & @kb_mv & @Jb456

The OP seems willing to provide way too much personal information on the initial post (thankfully computergeek took care of that), yet very little information to allow the Community to really provide a useful response.

Re: Someone help

srlawren — Wed, 13 Jan 2021 18:54:25 GMT

@osama11 did you run into another issue with fraud, like you did in 2017? https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Fraud-Alert-Why-was-my-Thread-deleted/td-p/174865

@CS_Agent have your received private messages from this user recently? Are they being helped? cc: @Melinda_H I'm not sure if this issue is legit or not but if it's really been months with no help, is there anything you can do to help escalate? Thank you.

Re: Someone help

osama11 — Wed, 13 Jan 2021 20:05:19 GMT

Well my account is showing active, but my service is not working I can't make calls or receive calls. It's been more than a month now. Also my service is not supspened. I can't even make the payment using the phone. Also I have extra funds in my account. That's the whole problem. I didn't get hold of anyone yet. I'm sure another month or so I'll get someone to fix it.

Re: Someone help

dabr — Wed, 13 Jan 2021 20:25:23 GMT

@osama11 wrote:
Well my account is showing active, but my service is not working I can't make calls or receive calls. It's been more than a month now. Also my service is not supspened. I can't even make the payment using the phone. Also I have extra funds in my account. That's the whole problem. I didn't get hold of anyone yet. I'm sure another month or so I'll get someone to fix it.

@osama11 Are you saying you've been a whole month without service and moderators have not been able to resolve your issue? Have you tried sending the moderators another message? Something doesn't sound right about the lack of response here.

Have you tried to click the Reactivate button in your self serve account if there is sufficient funds in your account?

Also check the last four digits of the SIM in your phone to what is registered in your account to verify that they match.

Re: Someone help

darlicious — Wed, 13 Jan 2021 20:36:44 GMT

@dabr

That's a good possibility.

@osama11

As @dabr has mentioned if your sim number doesn't match then you have been simjacked. Suspend your service via lost/stolen and change your password. Do you see any usage in your in your usage history? If you have been simjacked and its been over a month and you haven't noticed any unusual activity with your finances then you must be incredibly lucky or have nothing linked to your phone number so you're very smart. Contact the moderators to restore your account or figure out what your service issue is thats affecting your phone service. Wait times may exceed 72 hrs+.