topic Re: Service in Get Support

Service

Joewillier — Thu, 06 Jan 2022 06:49:26 GMT

Turn off voicemail

Re: Turn Off Voicemail Feature

Joewillier — Wed, 13 Jan 2021 00:38:33 GMT

Re: Turn Off Voicemail Feature

Anonymous — Wed, 13 Jan 2021 00:45:35 GMT

@Joewillier wrote:
Ok

@Joewillier : What?

Re: Service

HALIMACS — Wed, 13 Jan 2021 00:52:25 GMT

Hi @Joewillier

Can't be turned off.

Calls can be blocked if unwanted.

Oh also, you can create a Do Not Disturb list by selecting Favorited contacts ONLY able to get through.

Re: Service

Anonymous — Wed, 13 Jan 2021 00:54:09 GMT

@Joewillier wrote:
Turn off voicemail

Really? A three word sentence? Questions are much more meaningful.

You can only stop people from leaving a message. But they will still hear your recording. As you might have read in that other thread you barely posted in, there's a trick of forwarding to not even get to your recording. But it also gives an error to the caller.

Re: Service

Joewillier — Wed, 13 Jan 2021 00:58:06 GMT

I never liked this device , now I am going to take better security steps

Re: Service

HALIMACS — Wed, 13 Jan 2021 01:01:02 GMT

Thanks @Joewillier

There may be a way to avoid calls to voicemail, but I haven't tried so perhaps it may or may not work.

Open Phone app, go to settings, find Voicemail or similar choice which gets you to the voicemail number (it is 1-area code-580-4001). On mine, it seems I can amend the number so maybe that might allow you to clear the voicemail number - I'm not interested in trying it on my phone.

Re: Service

Joewillier — Wed, 13 Jan 2021 01:11:33 GMT

How do I take voicemail off

Re: Service

darlicious — Wed, 13 Jan 2021 01:13:45 GMT

@Joewillier

I'm going to tag @Nezgar the viscount of voicemail who will give you the definitive answer. But you can alway put your question in the search bar and tap go. A whole slew of similar questions will come up with a green check mark indicating a solution.

Its good to see you awarding solutions but give it some time to get a few different answers. No offense to @HALIMACS but a better answer to your question is still out there.

Re: Service

Joewillier — Wed, 13 Jan 2021 01:15:22 GMT

Ok sounds good .

Re: Service

HALIMACS — Wed, 13 Jan 2021 01:23:16 GMT

No offense taken, @darlicious . I think answers are only as effective as the scope of the question - which in this case was quite limited as also observed by @Anonymous

I didn't necessarily expect the OP to grant a solution to my initial response.

That's why I followed up with a second reply AFTER receiving the solution. On my phone, there is an option to seemingly wipe out the Voicemail number under the Phone app. If the OP really doesn't want to get voicemail perhaps they might try amending that field on their phone - who knows, maybe that'll work.

Re: Service

kselmak — Wed, 13 Jan 2021 01:29:21 GMT

@HALIMACS

It will not work

Voicemail number is the number where you call in when you dial 1.

Where your call goes is determined by forwarding option in your call settings.

Removing that number won't work because the system will fill it with the default number.

THE trick is to put an American number in all forwarding options (not the voicemail). For some reason system lets you do that but the call fails even if you have American add-on.

Re: Service

HALIMACS — Wed, 13 Jan 2021 01:36:31 GMT

Then perhaps the OP can utilize the various forwarding options under call settings to simply forward the call back to their OWN number - would that not just have the caller continuing to hear the phone ring and eventually when no voicemail activates, the caller would hang up.

Re: Service

Anonymous — Wed, 13 Jan 2021 01:39:16 GMT

@HALIMACS wrote:
Then perhaps the OP can utilize the various forwarding options under call settings to simply forward the call back to their OWN number - would that not just have the caller continuing to hear the phone ring and eventually when no voicemail activates, the caller would hang up.

Try it yourself. See what happens. You won't break anything. Just remember what you changed from and how and then reverse it.

Re: Service

Nezgar — Wed, 13 Jan 2021 01:47:04 GMT

@Joewillier

Public Mobile does not allow forwarding to USA numbers, but lets it be "configured" - so any calls forwarded this way will just terminate at the point they would normally go to voicemail with the caller just hearing fast busy or endless ring.

To "disable" voicemail this way, dial *004*8080000000#

To reset it back to defaults, dial ##004#

To have callers receive a voicemail announcement but be prevented from leaving a message, use the steps from this post by @srlawren :

https://productioncommunity.publicmobile.ca/t5/Getting-Started/Re-Disable-Voicemail/m-p/213805/highlight/true#M38756

Re: Service

Joewillier — Wed, 13 Jan 2021 01:55:26 GMT

Thank you . Are you finished already ?

Re: Service

HALIMACS — Wed, 13 Jan 2021 02:05:29 GMT

OK, that's neat, @Nezgar

What is actually happening when that action is taken?

Out of sheer curiosity, what do you think happens when the call-forwarding numbers, which are currently set to xxx-580-4001, are changed to my own number?

Would callers simply hear continual ringing as their call to me would be forwarded back to me, endlessly?

Re: Service

Nezgar — Wed, 13 Jan 2021 04:33:37 GMT

@HALIMACS wrote:
What is actually happening when that action is taken?

Person calls you, and your phone rings for the requisite ring time (configurable from 5 to 30 seconds in 5 second increments.
After ring time has elapsed, the "No Answer" conditional call forward is invoked - by default goes to Public Mobile voicemail number (ie 306 580 4001, but there a slew of access/deposit numbers accosts Canada)
If the conditional forward has been modified to an alternate number - it will of course go there instead - or if you configure a US number, the call will just fail. The caller will potentially hear a couple different things... a fast busy, endless ringing, or maybe a message from their provider saying something along the lines that the call couldn't be completed...

Out of sheer curiosity, what do you think happens when the call-forwarding numbers, which are currently set to xxx-580-4001, are changed to my own number? Would callers simply hear continual ringing as their call to me would be forwarded back to me, endlessly?

I just tried this to remind myself... the network doesn't actually let you set your own number as a forward destination - it just comes back with an MMI error.

You can set different forwarding destinations for each of the 3 "conditions" - so for instance declined calls could be treated this way (*67 for decline/busy) but unanswered calls (*61) and calls when the phone is offline (*62) proceed to voicemail as usual.

There are all kinds of numbers that could be used as alternatives to send your unanswered calls.... I had some fun with this in a previous post: https://productioncommunity.publicmobile.ca/t5/Using-Your-Service/Fun-with-Conditional-Call-forwarding-and-reduce-SPAM-calls-while/m-p/449594#M100378

Some brief testing just now forwarding to a few different numbers:

forwarded to 8080000000 and calling from a SaskTel mobility phone - phone displayed message "Call failure - contact your service provider to make sure that your phone has been authorized for use on the network" - wut. lol!
forwarded to 8080000000 and calling from voip.ms I just get a fast busy.
forwarded to 0000000000, calling from a SaskTel Mobility phone - I hear "Your call could not be completed at this time, please try again later."
forwarded to 0000000000 calling from my voip.ms line I currently get the message "We're sorry, your call did not go through. Will you please hang-up and try your call again.

Based on this, I'll be changing my 'default' recommendation to use 0000000000 going forward - it's a more graceful failure for a human caller... My previous recommendation of 8080000000 was based on specifically redirecting spam callers away from voicemail - on the theory that a failure might help get your number off their robodialer lists...

At that point you might as well just use the previously linked method to set your own custom message and prevent leaving new messages...

Re: Service

darlicious — Wed, 13 Jan 2021 04:45:32 GMT

@Joewillier

Please bow to the master....the pop quiz can occur anytime from 24 hrs to one week from now. Please be prepared. No phones are allowed during the quiz.

Thanks again @Nezgar !

Re: Service

HALIMACS — Wed, 13 Jan 2021 11:36:39 GMT

Thanks @Nezgar

Re my inquiry, "What is actually happening when that action is taken?"

Was referring to when the *004*8080000000# is used.

I gather it just disables call forwarding all together?