topic Re: Service in Get Support

Re: In active

Joewillier — Thu, 06 Jan 2022 06:49:10 GMT

Is my plan working no calls or messages

Re: In active

Jb456 — Tue, 12 Jan 2021 22:29:49 GMT

@Joewillier

Log into your account and click change sim card. Green arrow on picture below.

It will show you last 4 digits of the sim card. Now take the sim out of your phone do they match?

If they don't you have Been a victim of simjacking.

Click plans and add-ons then lost/stolen mark it as stolen to block whoever has access to your account sim.

Then immediately start changing all your passwords and check your financials for fraud.

Then open a ticket for moderators to investigate. They have away to get your current sim card working again.

Or private message them at link below

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Or your other option for a faster resolution is to go out and buy a new sim card. DO NOT ACTIVATE IT!!. You have to take the brand new sim card and log into your account. Click "Change sim card" enter new sim card number and you will be back up and running.

Let us know!

Re: In active

Joewillier — Tue, 12 Jan 2021 22:30:22 GMT

What ? So how do I use my phone???

Re: In active

Jb456 — Tue, 12 Jan 2021 22:32:27 GMT

@Joewillier it really doesn't help posting on multiple threads and just giving limited details.

Write out your issue IN DETAIL (without personal info) and we'll try to help you. When did you join, what is the exact problem, what is working and what is not working, is your account active, etc ,etc. As much details as possible.

Re: In active

Joewillier — Tue, 12 Jan 2021 22:53:27 GMT

My phone has been acting weird such as my gmail mostly. I’m not good at this online stuff. About 1 month 2 weeks . Lots of spam , calls missed no txs come through. Locked out of my Apple ID . I got a iPhone 11max pro . I’m not that great at this stuff . I lost another gmail goes by xxxxxxxxxxxxxxxxxxxxxxxxxxxx as well .

edited by computergeek541: e-mail address removed

Re: In active

Jb456 — Tue, 12 Jan 2021 22:38:40 GMT

@Joewillier click the 3 dots on right of your post and click edit reply. Remove your email.

This is a public forum and everyone can see it.

Re: Plan

Joewillier — Wed, 13 Jan 2021 21:13:24 GMT

I thought my plan was paid for ?

Re: Plan

Anonymous — Wed, 13 Jan 2021 21:18:42 GMT

@Joewillier wrote:
I thought my plan was paid for ?

@Joewillier

If you have active service then yes your plan is paid for. Why are you asking?

Re: Plan

kb_mv — Wed, 13 Jan 2021 21:20:12 GMT

@Joewillier wrote:
I thought my plan was paid for ?

@Joewillier So rather than start a new thread with a descriptive title and a comprehensive outline of the issue as you see it as well as what you may have done to this point, you tag a vague post onto a thread from September of last year that has a marked solution?

Re: Plan

Joewillier — Wed, 13 Jan 2021 21:21:10 GMT

Can’t make calls no service

Re: Need help on new payment detail

Joewillier — Wed, 13 Jan 2021 22:03:59 GMT

Ok thanks I’m not good on this site it’s confusing to me.

Re: Community Terms of Service & New Community Guidelines

Joewillier — Wed, 13 Jan 2021 23:29:07 GMT

Can some one help me please looks like I won’t get help now . Cause nm. U would think wen some one says they don’t understand this site n multiple times saying it . It’s like they waiting for a bad response . Anyways right wen I start to kinda figure it out I get booted awesome public

Re: Service

Joewillier — Wed, 13 Jan 2021 23:33:37 GMT

Is this private ?

Re: Service

Joewillier — Wed, 13 Jan 2021 23:35:01 GMT

Ok I really need the same number and I’d like to use my number help me get back on my plan so I can call my mom

Re: Service

darlicious — Wed, 13 Jan 2021 23:37:25 GMT

@Joewillier

Your private message box us at the top right corner of your screen next to your avatar. Its the envelope icon. I will send you a quick message and you will see a little number pop up. Tap the envelope. Then tap the the bold subject line of the message to open it up.

Re: Service

darlicious — Wed, 13 Jan 2021 23:45:52 GMT

@Joewillier

So i understand. Did you throw away your sim card? Was it a pm one? How long ago? Do you have access to your account?

4 questions that only need yes or no answers. Your turn.

Re: Service

Joewillier — Wed, 13 Jan 2021 23:49:39 GMT

No it’s pm

Re: Service

darlicious — Thu, 14 Jan 2021 00:26:46 GMT

Yes i understand. Asked a couple questions privately. I have to run out but will check in and be back in a couple hours but others can help too. I happened to talk to a moderator so i sent a message asking if they can reach out. I explained you are very new at this. Send a private message to @CS_Agent in send bar and no service in the subject line. And include your name, address, email, phone # and pin # if you know it. Or add your dob, plan amount and renewal date should verify you.

Re: Service

Anonymous — Thu, 14 Jan 2021 00:29:49 GMT

@Joewillier wrote:
No it’s pm

This is exactly what I was trying to convey to you @Joewillier . You were invited to answer 4 simple questions with very simple answers. You gave a cryptic three word meaningless answer. How does that help us help you? I had started in to asking you also very simple questions earlier. Nothing useful. Please...go on at length with all your trials and tribulations. You have all these people here poised to pounce on useful replies and information wanting to be helpful.

Re: Service

Joewillier — Thu, 14 Jan 2021 00:30:34 GMT

Ok where do I start