topic Re: Data in Get Support

Data

Trisha1 — Thu, 06 Jan 2022 06:48:45 GMT

It shows my phone has used 1.3 of data when the cellular data is turned off. How would this happen?

Re: Data

stevenanto — Tue, 12 Jan 2021 12:57:25 GMT

@Trisha1 is this 1.3 gb or 1.3mb

Re: Data

Triguy — Tue, 12 Jan 2021 13:22:03 GMT

There is a data buffer about 5 Mb even with your data turned off. For example, when your plan renews, the data tracker will show 5 Mb usage even though no data is used. It is not an ongoing data leakage.

Re: Data

DDM69 — Tue, 12 Jan 2021 13:33:17 GMT

Could you please provide more details? What type of phone? Where are you looking at the data usage...on the phone settings or Public Mobile site?

Thanks and welcome to Public Mobile 😊

Re: Data

HALIMACS — Tue, 12 Jan 2021 13:46:26 GMT

Hi @Trisha1

I do know that the data usage showing on the self-serve landing page CAN BE off a little bit.

In my case, it displayed as 7.703 / 1024 MB on the self-serve page.
Then, about 7 hours later the same day, the same field showed as 2.410 / 1024 MB.

So there is a kind of buffer which seems to be applied as put forth by @Triguy

Re: Data

mh1983 — Tue, 12 Jan 2021 14:56:47 GMT

Letting us know your phone model and what operating system it's running would really help.

Re: Data

stevenanto — Thu, 14 Jan 2021 12:04:50 GMT

Im guessing the issue was resolved or that they are just dealing with it...

Re: Data

Trisha1 — Sat, 23 Jan 2021 13:52:32 GMT

Yes I figured it out.