topic Re: Payment not working in Get Support

Payment not working

Celibaum — Thu, 06 Jan 2022 06:48:40 GMT

I have tried to purchase add ons but it says it cannot verify my credit card information. My card usually works so what is the problem?

Re: Payment not working

Dunkman — Fri, 16 Apr 2021 14:36:27 GMT

@Celibaum

Are you on autopay? Has the credit card been used with Public mobile before?

The payment system is finicky. Maybe clear cache or incognito mode or different web browser.

Make sure the name and address exactly matches the billing address of the credit card company.

If you are on autopay, you can try dialing 611 on your phone to buy an add on also.

https://productioncommunity.publicmobile.ca/t5/Self-Serve/611-IVR-Menu-System/m-p/289352

Re: Payment not working

will13am — Fri, 16 Apr 2021 14:36:58 GMT

@Celibaum , is it possible that your credit card expired? If the credit card is confirmed current, try doing a manual top up equivalent to the cost of the add-on and see if that works. If it does, then buy the add-on with funds in the account. In the event that something happened to the credit card information on file, I suggest removing the card and then adding it back and retry the top up.