topic Re: Overcharged in Get Support

Overcharged

Suganthy — Thu, 06 Jan 2022 06:48:29 GMT

Hi, recently I lost my debit card. So, I have received a new one. I updated my AutoPay to have my new card. Public Mobile was suppose to take $23.73 from my card. However, they took $54.24 ($28.25 + 25.99). Public Mobile, can you please refund the extra money that you have taken from my card? Thank you.

Re: Overcharged

JK8 — Tue, 12 Jan 2021 00:37:00 GMT

@Suganthy

Look at Available Funds in self service. If the money is there just leave it for the next renewal. If the money is not there contact a moderator.

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Re: Overcharged

esjliv — Tue, 12 Jan 2021 00:37:53 GMT

Hello @Suganthy

What were the dates of these two transactions? If this was a duplicate charge. Contact the mods. Although it may just be best to keep the funds in your account until next renewal.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: Overcharged

Anonymous — Tue, 12 Jan 2021 01:20:43 GMT

@Suganthy : How do you come to conclude the numbers?

23.73 / 1.13 = 21

28.25 / 1.13 = 25

25.99 / 1.13 = 23

When did you activate?

21 could be initial autopay credit and then autopay reward. 23 could be just the normal autopay reward. 25 obviously full fare.

Still a mess but curious. Are you sure they aren't in pending status on your payment card?

Did remove the card which toggles off autopay and then re-added the new card and maybe forgot to toggle autopay back on?

Which might mean that you're into your 4th term. Also that maybe you paid twice in a calendar month as these are 30 day plans.

Re: Overcharged

darlicious — Tue, 12 Jan 2021 01:49:21 GMT

@Suganthy

What are the dates of your transactions? Are they the same day? As @Anonymous mentioned December had 31 days it could be a two payment month (Dec.1st and 31st.) Is there more than one account that gets charged to your card? Did you make a payment but autopay went thru anyways and you have a credit on your account balance? Check your payment history to your card transactions.

Re: Overcharged

Suganthy — Tue, 12 Jan 2021 01:56:52 GMT

Both payments happened today.

Re: Overcharged

esjliv — Tue, 12 Jan 2021 01:58:54 GMT

@Suganthy ,

Are these showing as pending purchases on your credit card, as @Anonymous mentioned?

EDIT-if they are pending credit card purchases, this could be adjusted/corrected in a day or two.

Or are you seeing two payments on your SELF SERVE payment history?

Re: Overcharged

LurganIeUk — Tue, 12 Jan 2021 01:59:46 GMT

Check your MY ACCOUNT balance.

Is it all there?

All there minus a payment? And a balance? If yes.....just leave it there and your next payment It will be taken from your balance first.

Re: Overcharged

darlicious — Tue, 12 Jan 2021 02:01:30 GMT

@Suganthy

It being your renewal I take it. Its very likely its a correction with one pending charge to be posted and the other to be removed. I would wait and see wat happens with the two charges over the next couple of days. Hold off on moderator contact they are seriously backed up with wait times exceeding 72+hours.

Re: Overcharged

Suganthy — Tue, 12 Jan 2021 02:12:30 GMT

Okay, thank you very much!

Re: Overcharged

Suganthy — Tue, 12 Jan 2021 02:14:51 GMT

Oh okay, thank you!

Re: Overcharged

LurganIeUk — Tue, 12 Jan 2021 02:19:20 GMT

Did you check Your transactions?

Deposits

Charges

Balance.

We would like to make sure it is not something else or if all is well with you and the balance will be used for your next payment.

Re: Overcharged

Suganthy — Tue, 12 Jan 2021 02:27:50 GMT

When I view my Payment History it says I have balance from the transactions.

Re: Overcharged

darlicious — Tue, 12 Jan 2021 02:39:18 GMT

@Suganthy

Strange if you didnt try to pay for your renewal during the process and both your payment and autopay applied near the same time. As suggested by @LurganIeUk just leave the extra payment in your account for the next payment. Refunds can take 30 days to go thru and at the current wait times it might take 30 days to hear from a moderator. Lol!

Re: Overcharged

Suganthy — Tue, 12 Jan 2021 02:52:10 GMT

Okay, I guess I'll have to wait. Thank you so much for all your help!