topic Activating dim card in Get Support

Activating dim card

Dina13 — Thu, 06 Jan 2022 06:48:15 GMT

Put all information in and it started to activate and stayed on #2 regarding phone number for 1 hour

Re: Activating dim card

computergeek541 — Thu, 15 Apr 2021 23:40:11 GMT

@Dina13 wrote:
Put all information in and it started to activate and stayed on #2 regarding phone number for 1 hour

It soudns like you never got to the final payment step. I would start the process over. You may have to wait 50 minutes, and the phone number that you chose may not be available on the second attempt.

Re: Activating dim card

esjliv — Thu, 15 Apr 2021 23:48:01 GMT

@Dina13 wrote:
Put all information in and it started to activate and stayed on #2 regarding phone number for 1 hour

@Dina13 Website can be finicky!

Clear your browser's cache and try the activation by opening a tab in incognito mode (after the 50 minute wait after your last attempt).

You could also try the live online method, click here: Public Mobile Online Activation Assistance

Re: Activating dim card

BlueB — Thu, 15 Apr 2021 23:48:38 GMT

In addition to retrying, you may want to double check your internet connection on your device (and possibly use a computer if you're not already) because any issues with connecting with Public Mobile's site will lead to interruptions/etc that you're seeing.

Goodluck, and Welcome to the community! 🙂

Re: Activating dim card

Dina13 — Fri, 16 Apr 2021 00:02:28 GMT

I am trying to keep the same number I already have

Re: Activating dim card

BlueB — Fri, 16 Apr 2021 00:06:07 GMT

During activation, did you get to where you tried porting/transferring your number? If you entered all details correctly, it should also be requesting you to confirm your request on your old phone/SIM.

One alternative is to activate your SIM card with a new number, then port/transfer your number afterwards as well so you're able to get your service up and running. There is also a helpline you can call specific to Porting Numbers if you are having trouble (including from PC Mobile, etc). If you're going this route, let me know and I'm happy to provide you with the number as they don't want it posted here. 🙂

Re: Activating dim card

dabr — Fri, 16 Apr 2021 00:08:53 GMT

@Dina13 wrote:
I am trying to keep the same number I already have

@Dina13 Are you trying to change the SIM with a new one on your existing account?

That requires moderators to facilitate so you would need to submit a ticket via chatbot bubble bottom right of the screen and input "change SIM" and follow prompts. You can also send a private message to Moderator_Team by clicking on the envelope icon top right (next to your avatar). Use this method if unable to submit a ticket via chatbot.

Re: Activating dim card

superjay6 — Fri, 16 Apr 2021 00:20:05 GMT

Please follow this link to complete the transfer and keep your phone number.

Before you start please keep your current phone number active and have your current account number ready

https://publicmobile.ca/en/on/portal/activation

2. input your sim card number, and your personal info

3. input your phone number and your current account info

4. choose your plan

5. set up your payment method.

Good luck. it should work. if it take more than 2 minutes to load the page. Please refresh and try to from the beginning.

Re: Activating dim card

superjay6 — Fri, 16 Apr 2021 00:20:26 GMT

Please follow this link to complete the transfer and keep your phone number.

Before you start please keep your current phone number active and have your current account number ready

https://publicmobile.ca/en/on/portal/activation

2. input your sim card number, and your personal info

3. input your phone number and your current account info

4. choose your plan

5. set up your payment method.

Good luck. it should work. if it take more than 2 minutes to load the page. Please refresh and try to from the beginning.