topic Re: Cannot text out. in Get Support

Cannot text out.

Bev2 — Thu, 06 Jan 2022 06:48:13 GMT

I just got a Motorola g fast. I can receive texts but I cannot send out texts

Re: Cannot text out.

hTideGnow — Thu, 15 Apr 2021 21:47:53 GMT

@Bev2

Maybe the Chat feature is turned on?

If your chat feature are on, Turn it off:

On your device, open Messages .
At the top right, tap More. Settings.
Tap Chat features.
Toggle "Enable chat features" on or off.

Does this work?

If still not work, just want to confirm what plan do you currently have?

Re: Cannot text out.

mh1983 — Thu, 15 Apr 2021 22:17:07 GMT

i suspected the chat features too, but that's Google messaging specific. let us know what specific app you're using for texting and we can go from there. and let us know what you've tried so far (reboot, etc)

Re: Cannot text out.

esjliv — Thu, 15 Apr 2021 23:50:43 GMT

@Bev2 wrote:
I just got a Motorola g fast. I can receive texts but I cannot send out texts

@Bev2

If you are iphone:

*ensure imessage is enabled

*ensure SMS is enabled

If you just ported a phone number into Public Mobile or just activated with a new number give it another hour or so.

You could also try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reset network settings

Re: Cannot text out.

Bev2 — Fri, 16 Apr 2021 07:48:27 GMT

I have the $25. Plan. Unlimited talk and text.

Re: Cannot text out.

Bev2 — Fri, 16 Apr 2021 08:44:27 GMT

I cannot find reset network settings. Is that the same as erase all data (factory reset)?

Re: Cannot text out.

cavemantoronto — Fri, 16 Apr 2021 08:59:07 GMT

@Bev2 wrote:
I cannot find reset network settings. Is that the same as erase all data (factory reset)?

No, not the same. Factory reset erases everything including pictures, mesaages, apps, and phone numbers. Network reset puts wifi and network settings back to the start.

Re: Cannot text out.

Bev2 — Fri, 16 Apr 2021 11:27:12 GMT

Still not working. Thanks for trying!

Re: Cannot text out.

darlicious — Fri, 16 Apr 2021 11:40:53 GMT

@Bev2

Try this....

Quit and restart your Messaging app.

If you are using Hangouts as your default messaging app and this is the first time you have trouble sending or receiving SMS or MMS messages, then try to quit the app and then re-launch or open it again

Re: Cannot text out.

hTideGnow — Fri, 16 Apr 2021 12:33:18 GMT

@Bev2 , try this to reset network

At first open the Settings.
Then select System and Advanced.
After that choose Reset options and Reset Wi-Fi, mobile & Bluetooth.
After that choose Reset options and Reset Wi-Fi, mobile & Bluetooth.