topic Porting Expired number in Get Support

Porting Expired number

fozefy — Thu, 06 Jan 2022 06:48:11 GMT

Hello, My partner is switching to a plan with another provider. We had ordered the new phone & sim 2 weeks ago, but due to pandemic it was delayed in shipping and we won't receive it until tomorrow.

Unfortunately her plan expired today. Will still be able to port the number over when it arrives this week?

Re: Porting Expired number

computergeek541 — Mon, 11 Jan 2021 16:53:15 GMT

@fozefy wrote:
Hello, My partner is switching to a plan with another provider. We had ordered the new phone & sim 2 weeks ago, but due to pandemic it was delayed in shipping and we won't receive it until tomorrow.

Unfortunately her plan expired today. Will still be able to port the number over when it arrives this week?

Sorry, but no. Unless the Public Mobile nuumber is being port out to either Telus or Koodo, a phone number from a suspended account cannot be ported out.

Re: Porting Expired number

hairbag1 — Mon, 11 Jan 2021 16:53:57 GMT

@fozefy wrote:
Hello, My partner is switching to a plan with another provider. We had ordered the new phone & sim 2 weeks ago, but due to pandemic it was delayed in shipping and we won't receive it until tomorrow.

Unfortunately her plan expired today. Will still be able to port the number over when it arrives this week?

Nope...your PM account must stay active until port out is successful.

Re-up to cheapest PM plan.

Re: Porting Expired number

fozefy — Mon, 11 Jan 2021 17:56:47 GMT

Ok thank you, that's what I figured. A bit annoying, but at least she had some loyalty credit left in her account so it was only $6.

Re: Porting Expired number

kselmak — Mon, 11 Jan 2021 17:57:22 GMT

If it's Koodo or Telus you can just go ahead

For any other providers please activate the account with the cheapest plan and then you can port

Re: Porting Expired number

Joewillier — Tue, 12 Jan 2021 20:56:43 GMT

Porting?

Re: Porting Expired number

BeachNBeer — Tue, 12 Jan 2021 20:58:27 GMT

@Joewillier Porting means transferring your number from one company to another.

Re: Porting Expired number

Joewillier — Tue, 12 Jan 2021 21:00:11 GMT

How do you know if it is ported ?