topic Re: plan upgrade in Get Support

plan upgrade

hanna9 — Tue, 04 Jan 2022 18:44:11 GMT

I upgraded my current plan to the $53 promo plan. My old plan renews May 15 but I wanted it to take effect today...credit card was charged for new plan but My Account is still showing the new plan balance. Do I have to do something else for it to take effect immediately? Thanks

Re: plan upgrade

NDesai — Mon, 01 May 2017 22:41:38 GMT

If your plan was changed to new one, charged correct amount and services are working, then you don't need to do anything else.

Re: plan upgrade

hanna9 — Mon, 01 May 2017 22:43:50 GMT

but it's not working...data is not working, can only text.

Re: plan upgrade

will13am — Mon, 01 May 2017 22:54:01 GMT

@hanna9, send a private message to a moderator and get them to fix the problem. You may have encountered some sort of bug in the system. If you need information on how to message a moderator, check out the link below.

http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updated-Contacting-our-Community-Moderators/ta-p/76452

Re: plan upgrade

hanna9 — Mon, 01 May 2017 22:54:51 GMT

Thanks