topic Re: no data usage shown on usage history in Get Support

no data usage shown on usage history

4siu — Tue, 04 Jan 2022 18:44:01 GMT

Under the usage history tab, it only shows talk time minutes usage but no daily data usage. I can only see the total data used and remaing MB. I can see the daily usage before but now it does not shown anymore, Why???

Re: no data usage shown on usage history

Samianauman — Mon, 01 May 2017 15:35:38 GMT

It's showing mine but its more like a system glitch try a different browser and if still doesn't show up send a msg to mod since they have access to your account they can manually fix it for you
Contact mod dept they will help you with the process
In your private message to any moderator include whatever bits of the following info you have:
* PM account email address
* PM phone number
* Detailed explanation
* Community Moderators are available from Mon-Thursday 9am(EST) to 9pm(EST) and Friday, Saturday, and Sunday from 9am(EST) to 5:30pm(EST)
Here is the link for how to contact moderators http://productioncommunity.publicmobile.ca/t5/Knowledge-Base/Updiated-Contacting-our-Community-Moderators/ta-p/76452

Just rechecked mine yep you are right its only showing call and text I think it's a website error I. M tagging mod they can look into it @Shazia_K

Re: no data usage shown on usage history

xCameron94x — Mon, 01 May 2017 15:42:04 GMT

honestly, i would install a usage tracker. It could be easier than logging into self serve and checking that.

Both iOS and android have them by default, but androids is much better, as you can actually turn data off or at least stop it from working, when you reach a certian limit. You can also download data mangement apps for both devices. You can set them for a certian length too (but i keep mine around 4gb a month limit).

Re: no data usage shown on usage history

Samianauman — Mon, 01 May 2017 15:44:13 GMT

@cameron94x
Agreed I m been using my data management as well its shows the usage right on notification page also on android you have a main screen widget as well

Re: no data usage shown on usage history

CaNuCk07 — Mon, 01 May 2017 15:57:06 GMT

@4siu If you have an iphone you'll know the data management sucks.

I use an app called my data manager and its great. It has customer settings and reminders very useful.

Re: no data usage shown on usage history

kav2001c — Mon, 01 May 2017 16:35:06 GMT

Yup I was just about to start the same thread

According to my online account I last used data on April 25th

@Mary_M is this a bug or?

Re: no data usage shown on usage history

kav2001c — Mon, 01 May 2017 16:36:48 GMT

@4siu just for curiosity sake

My online tracker shows data from April 25th and prior

No data showed between 26 & today

If you go back when was last day it shows your use?

Re: no data usage shown on usage history

kav2001c — Wed, 03 May 2017 23:36:48 GMT

@Mary_M can we get some feedback on this issue?

I am strongly suspecting the data was not counting properly since after all our use history dissapeard it shows alot more total use under overview page

Re: no data usage shown on usage history

kav2001c — Tue, 09 May 2017 13:55:33 GMT

Another odd bug

After the return of data to use history my data use is WAY UP

I strongly suspect there was a system bug before they working on

I have used more data in past week than in past month, without changing my use patterns

The columns in history are also all changed (at least twice) so something has happened on Publics side