topic Re: Us roaming in Get Support

Us roaming

Ericsparrow56 — Thu, 06 Jan 2022 06:47:03 GMT

Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan. Then when it finally starts working..i drop every call within 30 seconds. I hear 2 beeps..20 seconds later i drop it. Both received and placed calls and with full bars. Ive been dealing with this issue for a full week now. I don't know what is going on..but i do know it's not me..nd its not my phone. The network is all messed up i think

Re: Us roaming

hairbag1 — Sat, 09 Jan 2021 17:39:36 GMT

@Ericsparrow56 wrote:
Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan. Then when it finally starts working..i drop every call within 30 seconds. I hear 2 beeps..20 seconds later i drop it. Both received and placed calls and with full bars. Ive been dealing with this issue for a full week now. I don't know what is going on..but i do know it's not me..nd its not my phone. The network is all messed up i think

Try to manually select either of AT&T or T-mobile...whichever works best for you.

Re: Us roaming

computergeek541 — Sat, 09 Jan 2021 17:39:58 GMT

@Ericsparrow56 wrote:
Is there anyone else having issues wirg their us service? It took 3 days and numerous attempts to refresh my plan. Then when it finally starts working..i drop every call within 30 seconds. I hear 2 beeps..20 seconds later i drop it. Both received and placed calls and with full bars. Ive been dealing with this issue for a full week now. I don't know what is going on..but i do know it's not me..nd its not my phone. The network is all messed up i think

I've been ready about quite a few issues with the roaming services over the past week, but by any chance, did you try to add more than one of the same roaming add-on?

Re: Us roaming

Triguy — Sat, 09 Jan 2021 17:41:34 GMT

Submit a ticket to a moderator.

Here’s when and how to contact the Moderator Team:

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Us roaming

Ericsparrow56 — Sat, 09 Jan 2021 18:13:18 GMT

I did yes actually. But i was having these issues before that. Would i be able to get the amount that I paid credited back to my account do you think? I haven't been able to use my phone for anything but data all week.

Re: Us roaming

JK8 — Sat, 09 Jan 2021 18:17:38 GMT

@Ericsparrow56 wrote:
I did yes actually. But i was having these issues before that. Would i be able to get the amount that I paid credited back to my account do you think? I haven't been able to use my phone for anything but data all week.

You will need to contact a moderator to see if a credit will be granted.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Us roaming

Freebird2222 — Sat, 09 Jan 2021 22:12:12 GMT

I am having the same exact issue .
I purchased U.S talk roaming add-on but it didn’t work . I submitted a ticket , they reset my account and it started to work . As soon as they reset my account , all my incoming and outgoing calls started to beep twice and drop.

I submitted two additional tickets , public mobile team got back to me with a few solutions which didn’t work up until now .

I am paying for my monthly plan , add-on charges and get nothing in return .