topic Re: payment in Get Support

payment

johnjoe — Thu, 06 Jan 2022 06:46:47 GMT

i entered 2 x $40 vouchers to my account but only got credit for 1 x $4o

Re: payment

Luddite — Fri, 08 Jan 2021 21:25:09 GMT

@johnjoe Logout then backin and try entering them again.

Re: payment

kb_mv — Fri, 08 Jan 2021 21:25:37 GMT

@johnjoe wrote:
i entered 2 x $40 vouchers to my account but only got credit for 1 x $4o

@johnjoe Did one of the vouchers renew your plan and now you have $40 showing in Available Funds? If this is the case, both vouchers were credited and these remaining funds will be used to renew next month.

Re: payment

Jb456 — Fri, 08 Jan 2021 21:26:14 GMT

@johnjoe

Was one possibility used to pay for your plan?

Click "View Payment History" to double check.

If not first try entering both again maybe one didn't register and the voucher is still active.

If not working contact moderators to investigate. Keep ahold of the vouchers for now till is sorted.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: payment

johnjoe — Fri, 08 Jan 2021 21:30:19 GMT

no that never worked already tried.that

Re: payment

johnjoe — Fri, 08 Jan 2021 21:32:44 GMT

no plan already good til end of month

Re: payment

johnjoe — Fri, 08 Jan 2021 21:42:26 GMT

thanks have sent message to the mods