topic Re: No idata nternet connection in Get Support

No idata nternet connection

Stevepub1 — Thu, 06 Jan 2022 06:46:42 GMT

My moto G7 power will not connect to the internet - this issue has persisted for 2 days.

- Powered on/off

- Pulled and replaced SIM Card and tried other community recomended fixes and have only used 50% of data

Re: No idata nternet connection

LoreckAvery — Fri, 08 Jan 2021 17:44:24 GMT

Does it connect when on wifi?

Re: No idata nternet connection

Stevepub1 — Fri, 08 Jan 2021 17:46:42 GMT

yes

Re: No idata nternet connection

will13am — Fri, 08 Jan 2021 17:52:10 GMT

@Stevepub1 , has there been any changes to the IMEI by mistake. Go to the phone settings, about phone, SIM status and see what if mobile network state shows as connected. That is the indicator for mobile data connectivity.

Re: No idata nternet connection

stevenanto — Fri, 08 Jan 2021 18:16:56 GMT

Is your mobile turned on in your phone settings? maybe even airplane mode (but if thats the case you wouldnt be able to make calls either)?

Re: No idata nternet connection

AE_Collector — Fri, 08 Jan 2021 18:25:17 GMT

Phone calls and texting are working? If not, check the SIM card serial against what shows online.

AE_Collector

Re: No idata nternet connection

Stevepub1 — Fri, 08 Jan 2021 21:12:13 GMT

Thanks. It is showing"disconected" but I can't change it.

Re: No idata nternet connection

Stevepub1 — Fri, 08 Jan 2021 21:14:15 GMT

It says disconnected. Can't change it. Suggestions?

Re: No idata nternet connection

AE_Collector — Fri, 08 Jan 2021 21:15:55 GMT

So nothing is working except wifi? As I mentioned before, check the SIM card serial number against the number shown in your Self Serve account. If different, you may have been SIM swapped or what ever it is called. If so you need to get on that ASAP.

AE_Collector

Re: No idata nternet connection

stevenanto — Sat, 09 Jan 2021 11:52:15 GMT

@Stevepub1 Your mobile data is disconnected or your sim card?