https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638607#M451780 <P>It is a two step process to purchase an add-on.&nbsp; You need to add funds then purchase the add-on.<SPAN class="sc-dnqmqq HLwOP">To purchase Add-Ons using your Self-Serve account, follow these steps:</SPAN></P><OL><LI>Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.</LI><LI>Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.</LI><LI>When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:<UL><LI>You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.</LI><LI>If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.</LI></UL></LI><LI>Select ‘Confirm my purchase’, and you’re off to the races!</LI></OL><P>&nbsp;</P> Fri, 08 Jan 2021 13:21:11 GMT Triguy 2021-01-08T13:21:11Z https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638606#M451779 <P>I did add on for long distance but my phone still not working</P> Thu, 06 Jan 2022 06:46:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638606#M451779 Rodento1 2022-01-06T06:46:36Z https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638607#M451780 <P>It is a two step process to purchase an add-on.&nbsp; You need to add funds then purchase the add-on.<SPAN class="sc-dnqmqq HLwOP">To purchase Add-Ons using your Self-Serve account, follow these steps:</SPAN></P><OL><LI>Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.</LI><LI>Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.</LI><LI>When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:<UL><LI>You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.</LI><LI>If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.</LI></UL></LI><LI>Select ‘Confirm my purchase’, and you’re off to the races!</LI></OL><P>&nbsp;</P> Fri, 08 Jan 2021 13:21:11 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638607#M451780 Triguy 2021-01-08T13:21:11Z https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638611#M451781 <P>Hi&nbsp;<a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/171563">@Rodento1</a>&nbsp;</P><P>&nbsp;</P><P>Can you post this screen-shot from your self-serve so we can see what's up?</P><P>&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="HALIMACS_1-1610112489919.png" style="width: 400px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/43662iCE3EDE28730365F6/image-size/medium?v=v2&amp;px=400" role="button" title="HALIMACS_1-1610112489919.png" alt="HALIMACS_1-1610112489919.png" /></span></P><P>&nbsp;</P> Fri, 08 Jan 2021 13:28:47 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638611#M451781 HALIMACS 2021-01-08T13:28:47Z https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638700#M451782 <P>Did the purchase go thru?&nbsp;</P> Fri, 08 Jan 2021 17:41:52 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/add-on/m-p/638700#M451782 LoreckAvery 2021-01-08T17:41:52Z