topic Re: Calls keep dropping after 53 seconds ( exactly 53 seconds) in Get Support

Calls keep dropping after 53 seconds ( exactly 53 seconds)

Freebird2222 — Thu, 06 Jan 2022 06:46:30 GMT

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.

when placing a call I hear a large double beep around 22 seconds and it then drops around 53-54 seconds. it’s happening to both incoming and outgoing calls

i am currently roaming in the U.S , U.S talk add on

I am having this problem for a week and unfortunately public mobile team couldn’t solve the issue .

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

any suggestion how to get this issue resolved ?

Calls keep dropping after 53 seconds

Freebird2222 — Fri, 08 Jan 2021 05:58:47 GMT

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

any suggestion how to get this issue resolved ?

Re: Calls keep dropping after 53 seconds

computergeek541 — Fri, 08 Jan 2021 06:04:33 GMT

@Freebird2222 wrote:

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

any suggestion how to get this issue resolved ?

Did you send a private message to team_modearator or Moderator_Team? Only the second username is valid to contact them. Or did you go through SIMon?

This could be a provissioning issue. There was a point when I was having somes calls drop at exactly the time in the call counter (something about 59 minutes and 32 seconds or around that).To this day, I'm not sure what happened, but eventually, things went back to normal (it might have been Public Mobile who fixed something for me).

Re: Calls keep dropping after 53 seconds

JK8 — Fri, 08 Jan 2021 06:05:14 GMT

@Freebird2222 wrote:

my calls keep dropping for the last few days . I never had this problem before. ( every call drops exactly after 53 seconds) i did things like rebooting / taking the SIM card off but nothing works.

I submitted 2 tickets but haven’t received any response from public mobile ( team _ moderator)

any suggestion how to get this issue resolved ?

Have you reset your network settings? Are the dropped calls only in one location? To different people?

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Re: Calls keep dropping after 53 seconds

Freebird2222 — Fri, 08 Jan 2021 06:09:31 GMT

I sent to moderator_ team ( two tickets on Wednesday afternoon)

Re: Calls keep dropping after 53 seconds

Freebird2222 — Fri, 08 Jan 2021 06:12:43 GMT

Calls keep dropping regardless of any time or location. I did reset my network setting but nothing seems to work .

Re: Calls keep dropping after 53 seconds

JK8 — Fri, 08 Jan 2021 06:14:49 GMT

@Freebird2222 wrote:
I sent to moderator_ team ( two tickets on Wednesday afternoon)

Hopefully you will receive a reply tomorrow. Keep an eye on the envelope icon in the top right hand corner for a reply from the moderators.

Re: Calls keep dropping after 53 seconds

darlicious — Fri, 08 Jan 2021 12:14:06 GMT

@Freebird2222

Try toggling airplane mode on/off. This will give you a brand new connection to the network.

Re: Calls keep dropping after 53 seconds ( exactly 53 seconds)

stevenanto — Fri, 08 Jan 2021 12:24:42 GMT

Have you used all of your minutes possibly?

Re: Calls keep dropping after 53 seconds

HALIMACS — Fri, 08 Jan 2021 13:12:53 GMT

Hi @Freebird2222

I think the Moderators need to address this - very curious to know what they tell you is (was) the issue. Can you please post the content of their reason?

You may also wish to check for updates on your phone, just to make sure all systems are running on most current versions.

EDIT: For the heck of it, try this: Put your PM SIM into another PM compatible phone, make a call, see if it drops within the same time-frame. [i was writing this edit at the same time @hTideGnow posted same suggestion... good thinking @hTideGnow ]

Re: Calls keep dropping after 53 seconds

hTideGnow — Fri, 08 Jan 2021 13:11:08 GMT

did you try putting your SIM on another phone? see if it is a phone issue or SIM/network.

you can also try using another SIM on your phone.

Re: Calls keep dropping after 53 seconds ( exactly 53 seconds)

srlawren — Fri, 08 Jan 2021 18:07:17 GMT

@Freebird2222 by chance, are you roaming in the USA right now? If so, could you have accidentally purchased more than one of the 10-day US Roaming Talk add-on (e.g. buying it on its own as well as part of one of the bundles)? This is known to produce symptom you're reporting.

Re: Calls keep dropping after 53 seconds ( exactly 53 seconds)

Freebird2222 — Fri, 08 Jan 2021 21:10:46 GMT

I’m roaming in the U.S and been using Talk only add-on without any issue for the last 3-4 month .

im currently using one add-on at the time which is talk only service

( I usually renew my add-on every 10 days )

Re: Calls keep dropping after 53 seconds

Freebird2222 — Fri, 08 Jan 2021 21:11:47 GMT

I haven’t tried this yet as I don’t have access to another phone at the moment .

Re: Calls keep dropping after 53 seconds

stevenanto — Sat, 09 Jan 2021 11:50:42 GMT

@Freebird2222 what havent you tried?

Re: Calls keep dropping after 53 seconds

Freebird2222 — Sat, 09 Jan 2021 21:13:40 GMT

Putting SIM card on another phone

Loud beeps and then dropped call

Freebird2222 — Sat, 09 Jan 2021 21:45:52 GMT

when placing a call I hear a large double beep around 22 seconds and it then drops around 53-54 seconds. it’s happening to both incoming and outgoing calls

I am having this problem for a week and unfortunately public mobile team couldn’t solve the issue .

any suggestion ?

Re: Loud beeps and then dropped call

darlicious — Sat, 09 Jan 2021 23:12:21 GMT

@Freebird2222

Did you have any roaming add ons overlap at all even for just a period of a few hours? @srlawren has identified what usually causes your issue. And there is only one roaming add on showing in your account overview? The usual fix is to have the moderators remove both add ons (I realize you only have one)and apply the correct one and credit the second one. You have already had a "defective" add on.....ask the moderators to remove it, credit it back to you and then have them "purchase" a new one with the credit and apply it to the account. Hopefully the new one works as it should.

Re: Loud beeps and then dropped call

Freebird2222 — Sun, 10 Jan 2021 00:02:00 GMT

I have never purchased two adds-on . There is currently one add-on showing on my online account. When I first purchased the add-on , it was defective and didn’t work but after I submitted a ticket to the moderator, he did reset my account and it started working right away.

And then right after having the first issue resolved , the second issue started which is beeping and dropping calls within the first 53 seconds of incoming and outgoing calls .

so you are suggesting me to ask the moderator to remove the add-on , credit it back and re-purchase the same add-on ? Am I right ?

Re: Loud beeps and then dropped call

darlicious — Sun, 10 Jan 2021 00:06:58 GMT

@Freebird2222

Yes I'm thinking this is the only way to fix the problem and it hasnt worked correctly due to no fault of yours so you should be getting a credit anyways. If the problem persists after that then the tech team should look at your account as well. But lets hope for a fix for now.