topic Re: Inactive service in Get Support

Re: Inactive service

behsad1 — Thu, 06 Jan 2022 06:46:16 GMT

please someone helm me for solving my connection problem. My SIM card is in NO SERVICE for 25 days and no one helping me, what should Ido?

where is customer service?

edited by computergeek541: phone number removed

Re: Inactive service

computergeek541 — Fri, 08 Jan 2021 00:13:25 GMT

@behsad1 wrote:
Hi
please someone helm me for solving my connection problem. My SIM card is in NO SERVICE for 25 days and no one helping me, what should Ido?
where is customer service?

To contact customer service, you'll need to open at ticket by going to https://publicmobile.ca/chatbot

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 00:24:43 GMT

I opened a ticket for about 10 days ago, but my problem doesn't solve yet!!

Re: Inactive service

esjliv — Fri, 08 Jan 2021 00:26:49 GMT

@behsad1 wrote:
I opened a ticket for about 10 days ago, but my problem doesn't solve yet!!

Hi @behsad1 , put in another. It must have been automatically closed by now.

Sorry you did not get a response yet.

Re: Inactive service

Anonymous — Fri, 08 Jan 2021 00:31:47 GMT

@behsad1 : 25 days!? When you click on the little envelope icon in the upper right of this page do you see any items with a blue vertical bar to the left? That indicates that you have not read the message. You need to click on the subject line to read it and reply. If you had replied to an email then that doesn't work. It's just a notification of the fact you got a private message.

If there's nothing there then you should try it again.

Can you log in to your self-serve? If so is the status Active? Also click on Change SIM and take note of the last 4 digits of the registered SIM #. Then compare that to your actual SIM in your phone. Are they the same?

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 00:41:27 GMT

I got some messages from Public Mobile during these days after submitting the ticket. But they have not solved my problem yet. They have not responded to my messages and my request for solving my problem from yesterday!

I checked the SIM card number. That is the same.

Re: Inactive service

esjliv — Thu, 04 Feb 2021 00:17:42 GMT

@behsad1 wrote:
I got some messages from Public Mobile during these days after submitting the ticket. But they have not solved my problem yet. They have not responded to my messages and my request for solving my problem from yesterday!

I checked the SIM card number. That is the same.

Hi @behsad1 , you tagged onto to somebody else's existing thread so you may have better luck if @computergeek541 can start a new thread you...hum, what do you think @computergeek541 ? 🤗

Try one or more of the below:

*turn off your phone, leave off for at least 3 minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

Did you port 10 days ago?

If so, call the Porting Team at ***to assist with your port.

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

Did you create a self serve account: https://selfserve.publicmobile.ca

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 01:09:47 GMT

I did all of them during these days many times!

Yes, I have created a self serve account and I didn't port.

Re: Inactive service

esjliv — Fri, 08 Jan 2021 03:36:03 GMT

sorry, what I wrote was already answered above.

Re: Inactive service

esjliv — Fri, 08 Jan 2021 03:37:07 GMT

@behsad1 - what type of phone do you have?

And did your services ever work?

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 11:35:34 GMT

Only my data works.

Call and text don't work.

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 11:39:46 GMT

Android (Moto E4)

Re: Inactive service

darlicious — Fri, 08 Jan 2021 12:01:44 GMT

@behsad1

Hi I've just saw your post let me look into your phone.....did your calls or texts ever work? The data on your phone has worked on both mobile and wifi?

BTW...if you click the :"@" key that will bring up a box with usernames so you can tag them. (FYI)

Re: Inactive service

darlicious — Fri, 08 Jan 2021 12:10:43 GMT

@behsad1

I have some bad news for you....your phone is only compatible with one band (4) which is why you are getting data (4G LTE). I suggest you download textnow and fongo for calling. Then look for a new phone.....

https://www.frequencycheck.com/carrier-compatibility/q7G4SYj/motorola-moto-e4-xlte-xt1767pp/public-mobile-canada

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 13:26:27 GMT

@Mayor / Maire

My phone, including call and text and data, worked for 4 months.

I don't think my phone has a problem.

I put the SIM card into other phones too. It doesn't work.

I have a problem with call and text now. Not with data.

Re: Inactive service

Dunkman — Fri, 08 Jan 2021 15:30:41 GMT

@behsad1

@behsad1 wrote:
@Mayor / Maire
My phone, including call and text and data, worked for 4 months.
I don't think my phone has a problem.
I put the SIM card into other phones too. It doesn't work.
I have a problem with call and text now. Not with data.

If the SIM card does not work in other phones, that means it is potentially a PM Service issue. Especially, if it worked for the last 4 months with PM. I think that you will still need to contact moderator to see if account provision issue. If you have not gotten a private message from moderator in last 24-36 hours, I would contact them back.

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 15:23:48 GMT

@Dunkman

Yes, I got a private message from the moderator.

Re: Inactive service

behsad1 — Fri, 08 Jan 2021 15:25:58 GMT

@Dunkman

But they have not solved the problem yet!

Re: Inactive service

Dunkman — Fri, 08 Jan 2021 15:29:49 GMT

@behsad1 wrote:
@Dunkman

But they have not solved the problem yet!

@behsad1

Unfortunately, sometimes things take more time to fix with Public mobile. What was the last response from Public mobile moderator? Moderators are actual PM employees that can fix account issues. Community members like ourselves are just customers who try to help others.

Re: Inactive service

whyveeare — Fri, 08 Jan 2021 15:45:54 GMT

Assuming it is Canadian version of Moto E4, it should work on PM.

Networks: GSM CDMA WCDMA TDD FDD: GSM 850/900/1800/1900 MHz WCDMA B2 (1900)/ B5 (850); CDMA BC0 (850) BC1 (1900) BC10 (850+); LTE LTE: B2 (1900) B4 (1700/2100) B5 (850) B13 (upper700)

https://www.amazon.ca/Motorola-XT1767PP-5-0-inch-Unlocked-Packaging/dp/B074LXZ59Z