topic Re: Strange error when trying to see my plan's details in Get Support

Strange error when trying to see my plan's details

Meow — Thu, 06 Jan 2022 06:46:13 GMT

Trying to see my plan's detail I got this:

Tried to log-out/log-in few times - same outcome...

No, I do not panic easily but it is strange behaviour of PM.

Re: Strange error when trying to see my plan's details

Anonymous — Tue, 13 Apr 2021 17:21:32 GMT

@Meow : Goofy things happen on occasion. Try a different browser or clear cache/site cookies or use incognito/privacy mode.

Re: Strange error when trying to see my plan's details

dabr — Tue, 13 Apr 2021 17:26:15 GMT

@Meow wrote:
Trying to see my plan's detail I got this:
Tried to log-out/log-in few times - same outcome...

No, I do not panic easily but it is strange behaviour of PM.

@Meow Glitches with PM's website seem to happen often lately....waiting half an hour or so usually will work too. Of course it's always a good idea to try with a new browser and incognito mode.

Re: Strange error when trying to see my plan's details

Triguy — Tue, 13 Apr 2021 17:28:00 GMT

Try using a different browser and incognito mode. Also try clearing your cache and cookies then reboot.

Re: Strange error when trying to see my plan's details

HALIMACS — Tue, 13 Apr 2021 17:36:44 GMT

@Meow

You'll find this is not an uncommon occurrence.

I checked and can now view my own plan details, so give it another shot.

If under your plan, you can view the plan details (i.e. $15 per 30 days, or $25 per 30 days, etc), then you should be able to expand on the Plan Details link below it.

Re: Strange error when trying to see my plan's details

wfitzpatrick — Tue, 13 Apr 2021 17:45:07 GMT

Just adding my $0.02 so people see this thread. I've been running into this issue for two days now.

The "Change Plan" page is also hitting a strange error where it won't show the plans, or my plan details. Just the page header, disclaimer, etc...

I've tried different browsers, disabling ad-blockers, connecting through a VPN, connecting via the mobile network instead of wifi. No luck.

Re: Strange error when trying to see my plan's details

HALIMACS — Tue, 13 Apr 2021 17:49:14 GMT

That is strange, @wfitzpatrick

I can see both the Plan Details and the Change Plan details, on both desktop and a mobile version.

I would recommend:

waiting 1 full hour
clearing cache and cookies
opening incognito tab
trying again

I wonder if this experience can occur locally for some users, but not affect others regionally? Perhaps others may know if it can be selective.

Re: Strange error when trying to see my plan's details

Meow — Tue, 13 Apr 2021 17:53:47 GMT

Thank you all for suggestions. I did accept first suggestion even though you ALL deserve kudos!!!

Thank you guys!

In my case, private browsing worked as expected - meaning I was able to see my plan's details.

Mind you, I use ancient Firefox (v56) just because I have few add-ons which make my on-line life very easy and simple. Plus old version of Roboform to keep my log-in credential. I see more and more Web sites demanding latest browser so for those 'nasty' sites I have to power on MS Edge. I wish I could have spare PC to test latest Firefox and see can I live without 'my' add-ons...

Re: Strange error when trying to see my plan's details

RosieR — Tue, 13 Apr 2021 17:59:40 GMT

@Meow wrote:
Thank you all for suggestions. I did accept first suggestion even though you ALL deserve kudos!!!
Thank you guys!

In my case, private browsing worked as expected - meaning I was able to see my plan's details.
Mind you, I use ancient Firefox (v56) just because I have few add-ons which make my on-line life very easy and simple. Plus old version of Roboform to keep my log-in credential. I see more and more Web sites demanding latest browser so for those 'nasty' sites I have to power on MS Edge. I wish I could have spare PC to test latest Firefox and see can I live without 'my' add-ons...

Hi @Meow always nice to hear that a fellow customer's issue is resolved. Yay!

Also nice to see you participating regularly in the forums

Have a wonderful day

RosieR

Re: Strange error when trying to see my plan's details

Yummy — Tue, 13 Apr 2021 18:05:24 GMT

HA! I experienced the same issue but Private mode resolved this issue.

When reading advises from more senior PM members, I find same advice repeated verbatim over and over again. I guess you guys have it in some doc and do copy/paste every time. Nothing wrong with that!!!, but will not be easier to have it in FAQ and just point to particular page? Like see FAQ bullet #x, etc.

Re: Strange error when trying to see my plan's details

megseoh — Wed, 14 Apr 2021 00:10:55 GMT

I'm experiencing the same thing, & clearing my cache/cookies + viewing site in private browsing window did not fix the issue. We shouldn't have to do this. Turn off caching for pages with dynamic content pls.

Re: Strange error when trying to see my plan's details

RosieR — Wed, 14 Apr 2021 00:19:11 GMT

@megseoh wrote:
I'm experiencing the same thing, & clearing my cache/cookies + viewing site in private browsing window did not fix the issue. We shouldn't have to do this. Turn off caching for pages with dynamic content pls.

Hi @megseoh there are some glitches in the website that Public Mobile is trying to fix.

If the fixes suggested above don't work for you, contact the moderators to fix the problem for you.

But I agree. It sucks to be doing things that you shouldn't have to do. You may want to change service provider but they might have similar problems that would annoy you. It's your choice. You do what is best for you.

Aloha

RosieR