topic Re: Receiving text message from Bank in Get Support

Receiving text message from Bank

jntbndr — Thu, 06 Jan 2022 06:46:07 GMT

I am unable to receive text messages from my bank. When ever I want to do on line banking they text me a security code that I must type in before I can continue logging in and I no longer can receive these. We just made the switch to Public Mobile and it has not worked since. Any idea why? I can receive all other text messages. I also had the bank switch cell numbers on my account and when they have it sent to my sons phone it works fine. He is also a Public Mobile user so it has something to do with my phone and my account. I would appreciate any help.

Re: Receiving text message from Bank

computergeek541 — Thu, 07 Jan 2021 21:23:18 GMT

@jntbndr wrote:
I am unable to receive text messages from my bank. When ever I want to do on line banking they text me a security code that I must type in before I can continue logging in and I no longer can receive these. We just made the switch to Public Mobile and it has not worked since. Any idea why? I can receive all other text messages. I also had the bank switch cell numbers on my account and when they have it sent to my sons phone it works fine. He is also a Public Mobile user so it has something to do with my phone and my account. I would appreciate any help.

There's a possibility that these messages are being blocked for the first 48 hours after number porting.

Re: Receiving text message from Bank

kb_mv — Thu, 07 Jan 2021 21:24:01 GMT

@jntbndr wrote:
I am unable to receive text messages from my bank. When ever I want to do on line banking they text me a security code that I must type in before I can continue logging in and I no longer can receive these. We just made the switch to Public Mobile and it has not worked since. Any idea why? I can receive all other text messages. I also had the bank switch cell numbers on my account and when they have it sent to my sons phone it works fine. He is also a Public Mobile user so it has something to do with my phone and my account. I would appreciate any help.

@jntbndr Have a look at this thread, they talk about there.

https://productioncommunity.publicmobile.ca/t5/Plans-Add-Ons/What-short-codes-are-supported-by-Public-Mobile/m-p/22650

Re: Receiving text message from Bank

jntbndr — Thu, 07 Jan 2021 21:30:11 GMT

It has been more than 48 hrs and I checked to make sure all the porting was complete and it is. Not sure that is the issue. Turned the phone on and off to let everything reset. Still no change.

Re: Receiving text message from Bank

jntbndr — Thu, 07 Jan 2021 21:31:21 GMT

I have no idea what this is. I do not do banking through my phone. I do it on a lap top so not sure this applies.

Re: Receiving text message from Bank

kb_mv — Thu, 07 Jan 2021 21:33:13 GMT

@jntbndr Visit the link I posted and click on the "Spoiler". It shows accepted short codes

Edit: If you are receiving codes from the bank on your phone, you should check the list I posted the link to.

Re: Receiving text message from Bank

jntbndr — Thu, 07 Jan 2021 21:33:51 GMT

I can also receive text messages from any other cell phone provider.

Re: Receiving text message from Bank

kb_mv — Thu, 07 Jan 2021 21:35:12 GMT

@jntbndr Is your bank included on the list in the link I posted? That is the key question I think.

Re: Receiving text message from Bank

whyveeare — Thu, 07 Jan 2021 21:55:45 GMT

@jntbndr

What is your bank?

You might have to re-register your number with your bank. Some banks and companies require you to specify your provider when registering your number. This was the case after I ported from Fido to PM. I had to delete my number at Vancity then re-register, specifying Telus (PM was not listed) as my provider. Only then did I start receiving texts again.

Re: Receiving text message from Bank

JC29 — Thu, 07 Jan 2021 22:32:46 GMT

Check if Telus is listed on your cellphone provider list from your bank if Public Mobile is not listed. Also it might help sometime if you list your number as a +1 then area code then your number proper.