topic add-ons in Get Support

add-ons

baldy1 — Thu, 06 Jan 2022 06:46:03 GMT

Are data add-ons added onto to the plan and billed monthly?

Re: add-ons

HALIMACS — Tue, 13 Apr 2021 15:20:35 GMT

@baldy1

All add-ons are one-time purchase and remain on the account until they are consumed.

They do not add on every renewal.

The only exception is the US roaming add-on which only lasts 10 days from purchase.

Re: add-ons

Triguy — Tue, 13 Apr 2021 15:21:46 GMT

You need to purchase add-ons.

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add-Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!

Re: add-ons

hairbag1 — Tue, 13 Apr 2021 15:22:27 GMT

@baldy1...

nope...you select (buy) the data add-on you need. When it does run out, you have to select it again, if you need more data. Add-on data stays on your account until you use it up..even if it takes several months or more.

Re: add-ons

Anonymous — Tue, 13 Apr 2021 15:24:33 GMT

@baldy1 : This place and another Telus brand are the only providers that I know of that have this add-on concept of buy once and consume over time. All the others are for a limited time whether you use it or not. Or auto-renew with the plan.

Not this place. It's a great feature.

Re: add-ons

Johan — Tue, 13 Apr 2021 15:24:41 GMT

No, all add-ons stay on your account until used, unless it is noted as time term, like 10 days of US travel. Then it is 10 days from the time of purchase. I am on the old $10.00 plan and add Canada wide minutes when needed, which may last me 2-3 months.

Re: add-ons

srlawren — Tue, 13 Apr 2021 16:03:12 GMT

@baldy1 wrote:
Are data add-ons added onto to the plan and billed monthly?

@baldy1 you've already gotten the answer to the question you asked, but I wanted to just clarify one more little detail: technically, nothing is "monthly" at Public Mobile. The reason is that all cycles last 30 days, not a calendar month.

I know that this is more-or-less the same thing, but just so you're aware if you weren't: your payment and renewal dates will change from month to month--they move a day earlier following a month with 31 days and 2 (leap year) or 3 (regular year) days later in March (following a month with 28/29 days). Because of this cumulative effect of shifting dates, you can even occasionally find yourself in a month with 2 payments (you could pay on the first and day of a month for example).

Last note on the subject: while with every other carrier, you'll have 12 cycles and 12 payments every year, with Public Mobile you will have 365/30 = 12.1666666 cycles and payments in a calendar year.

Re: add-ons

Helpershelper — Tue, 13 Apr 2021 22:54:44 GMT

@baldy1

I wish but they are available until you use them up however long that takes.

add-ons

baldy1 — Sat, 17 Apr 2021 17:29:27 GMT

Data was up to the limit. Purchased add-on. How soon will it take effect?

Re: add-ons

LurganIeUk — Sat, 17 Apr 2021 17:31:29 GMT

Immediate. You top up your account first then buy. Or use your balance if any.

Re: add-ons

esjliv — Sat, 17 Apr 2021 17:31:33 GMT

@baldy1 wrote:
Data was up to the limit. Purchased add-on. How soon will it take effect?

@baldy1 , should be immediate. Trying restarting your phone.

NOTE:

To purchase Add-Ons using your Self-Serve account, follow these steps:

Click on ‘Purchase Add- Ons’ on the Overview tab and scroll down to the Add-On calculator.
Click the plus sign (+) to add and the minus sign (-) to remove selected Add-ons.
When you’ve added all your desired Add-Ons, click ‘Buy Add-Ons’ or ‘Make a Payment’ below the calculator:
- You will see ‘Make a Payment’ instead of ‘Buy Add-Ons’ if there are not enough funds in your account to make the purchase.
- If you don’t have sufficient funds to purchase the Add-Ons, you will be asked to make a one-time payment equal to the price of the Add-On, less your current available funds. Click ‘Submit’, then ‘Go back’: now the button below the calculator will say ‘Buy Add-Ons’.
Select ‘Confirm my purchase’, and you’re off to the races!