topic Plan change down in Get Support https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676269#M451465 <P>I keep getting an error every time I click on the plan change tab and my amount owing isn’t showing up. Is this happening for anyone else?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="8C436530-E8C9-4D58-972F-EA54A158905B.png" style="width: 999px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/48242i46F9DE45525B7C88/image-size/large?v=v2&amp;px=999" role="button" title="8C436530-E8C9-4D58-972F-EA54A158905B.png" alt="8C436530-E8C9-4D58-972F-EA54A158905B.png" /></span></P><P>&nbsp;</P> Thu, 06 Jan 2022 06:45:50 GMT nathfreder1 2022-01-06T06:45:50Z Plan change down https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676269#M451465 <P>I keep getting an error every time I click on the plan change tab and my amount owing isn’t showing up. Is this happening for anyone else?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-center" image-alt="8C436530-E8C9-4D58-972F-EA54A158905B.png" style="width: 999px;"><img src="https://productioncommunity.publicmobile.ca/t5/image/serverpage/image-id/48242i46F9DE45525B7C88/image-size/large?v=v2&amp;px=999" role="button" title="8C436530-E8C9-4D58-972F-EA54A158905B.png" alt="8C436530-E8C9-4D58-972F-EA54A158905B.png" /></span></P><P>&nbsp;</P> Thu, 06 Jan 2022 06:45:50 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676269#M451465 nathfreder1 2022-01-06T06:45:50Z Re: Plan change down https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676270#M451466 <P>Try a different browser.&nbsp;</P> Tue, 13 Apr 2021 02:38:19 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676270#M451466 LurganIeUk 2021-04-13T02:38:19Z Re: Plan change down https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676271#M451467 <P>It looks like there might be an issue with having all data accessed and processed properly.&nbsp; Are you on a mobile device (like an iPad?).&nbsp;</P><P>&nbsp;</P><P>A few things to try:</P><UL><LI>Clear all history/cache/cookies and try again</LI><LI>Disable any ad-blocking/cookie-blocking features/programs</LI><LI>If you're in a Private/Incognito session, try using a normal session</LI><LI>Try a different web browser</LI><LI>Try accessing your account on a different device</LI></UL><P>&nbsp;</P><P>If you have any more details to share with us - steps you take/etc, then we might have a better idea with other suggestions to try.&nbsp; <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Tue, 13 Apr 2021 02:46:54 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676271#M451467 BlueB 2021-04-13T02:46:54Z Re: Plan change down https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676272#M451468 <P><a href="https://productioncommunity.publicmobile.ca/t5/user/viewprofilepage/user-id/163321">@nathfreder1</a>&nbsp;this happens regularly. check back in an hour or so</P> Tue, 13 Apr 2021 02:49:36 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676272#M451468 gpixel 2021-04-13T02:49:36Z Re: Plan change down https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676273#M451469 <P>I just checked and everything seems ok</P><P>&nbsp;</P> Tue, 13 Apr 2021 02:51:09 GMT https://productioncommunity.publicmobile.ca/t5/Get-Support/Plan-change-down/m-p/676273#M451469 RosieR 2021-04-13T02:51:09Z