topic Free month in Get Support

Free month

patate-70_fritz — Thu, 06 Jan 2022 06:45:45 GMT

I receive an email after I activated my phone about getting a free month. I activated on Jan 2 then after was emailed about getting a free month. How do I get the free month

Re: Free month

softech — Thu, 07 Jan 2021 16:24:17 GMT

from the New Year promo?

https://productioncommunity.publicmobile.ca/t5/Announcements/New-Year-Savings-Get-your-second-month-FREE-plus-5GB-of-data/m-p/637422#M47610

It is pretty much same as the Boxing week promo.. it should expired dec 31, 2020.. i wonder if they never end the promo , extended with and renamed it New Year promo

Re: Free month

Triguy — Thu, 07 Jan 2021 16:27:29 GMT

Eligible customers will be credited the 30-day rate plan amount within 30 business days of activating. These credits will count towards your next plan renewal.

Re: Free month

HALIMACS — Thu, 07 Jan 2021 16:29:19 GMT

Hi @patate-70_fritz

You had to register your e-mail address for the promo BEFORE activating, using the same e-mail as you used for the promo.

If you didn't do that, it's unlikely they'll grant you the promo, however you could always try to reach out to a moderator to see if they will.

To contact a moderator, there are 2 methods:

Use the ticketing system for a faster response time. Click on the chat bubble in the lower right and type moderator assistance, then select account-related issue, then select you need a human now. Follow the prompts to submit a ticket, or,
Send a private message to the moderator by clicking here

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.