topic phone not working in Get Support

phone not working

spetridis1909 — Thu, 06 Jan 2022 06:45:39 GMT

i recently switched from virgin mobile to public mobile on april 8th

i kept the same phone number,

four days later i find out that my account wasnt automatically cancelled from my previous provider.

to make matters worst, when you dial my number , i goes straight to the voicemail of virgin mobile. my line isnt working at all.

my phone clearly says public mobile on it

Re: phone not working

esjliv — Mon, 12 Apr 2021 22:01:16 GMT

@spetridis1909 wrote:
i recently switched from virgin mobile to public mobile on april 8th
i kept the same phone number,
four days later i find out that my account wasnt automatically cancelled from my previous provider.
to make matters worst, when you dial my number , i goes straight to the voicemail of virgin mobile. my line isnt working at all.
my phone clearly says public mobile on it

@spetridis1909 did you get the text from Virgin to approve the port?

IF YES, then try one or more of the below:

*turn off your phone, leave off for a minutes, then reboot

*removing your SIM for a few minutes, then reinserting it

*go into airplane mode for a few minutes, then going back to regular mode

*reboot your phone again

See helpful info. here: https://www.publicmobile.ca/en/bc/get-help/articles/port-fraud-protection

IF NO text was received and replied back to approve the port, call the Porting Team at xxxxx (private messaged OP) to assist with your port.

OR contact the Moderators to initiate the port again.

To contact the Public Mobile Moderator_Team, there are two ways to reach them:

1 - Faster Method - Click the bubble comment circle on the bottom right hand side of your screen, or use this link to: Get Help With SIMon the Public Mobile chatbot

2 – Slower Method - Use this link to:

Private Message to Public Mobile Moderators (PM Customer Service Representatives)

Re: phone not working

YUJA — Mon, 12 Apr 2021 21:39:12 GMT

Did you contact Public Mobile about the account wasn't automatically cancelled from your previous provider?

because I just changed from Fido to PM today and from FIdo, the phone account was gone

Re: phone not working

RosieR — Mon, 12 Apr 2021 22:27:49 GMT

@spetridis1909 wrote:
i recently switched from virgin mobile to public mobile on april 8th
i kept the same phone number,
four days later i find out that my account wasnt automatically cancelled from my previous provider.
to make matters worst, when you dial my number , i goes straight to the voicemail of virgin mobile. my line isnt working at all.
my phone clearly says public mobile on it

Hi @spetridis1909 your port failed. Follow the suggestion by @esjliv above.

For much faster information on your port, call the Porting Number I sent you. Sorry I cannot post the number in the forums. 😁 Check the envelope icon on top right. If you see a number there, click it.

Welcome to Public Mobile

RosieR

Re: phone not working

BKNS27 — Mon, 12 Apr 2021 22:23:18 GMT

@spetridis1909

Did you leave the Virgin SIM in the phone and wait for a text from Virgin to confirm that you are porting over to PM?

It sounds like your porting is not completed.

Click the SIMon Chat bubble and ask to contact a moderator and they will help you with the porting.

Re: phone not working

RosieR — Tue, 13 Apr 2021 20:12:34 GMT

@RosieR wrote:
@spetridis1909 wrote:
i recently switched from virgin mobile to public mobile on april 8th
i kept the same phone number,
four days later i find out that my account wasnt automatically cancelled from my previous provider.
to make matters worst, when you dial my number , i goes straight to the voicemail of virgin mobile. my line isnt working at all.
my phone clearly says public mobile on it
Hi @spetridis1909 your port failed. Follow the suggestion by @esjliv above.

For much faster information on your port, call the Porting Number I sent you. Sorry I cannot post the number in the forums. 😁 Check the envelope icon on top right. If you see a number there, click it.

Welcome to Public Mobile

RosieR

@spetridis1909 just bumping your thread. Has your porting problem been resolved?

Please share your experience here in the community forums so other customers, with the same problem, would know what to do. Thanks in advance

Have a wonderful day

RosieR

Re: phone not working

JS31 — Wed, 14 Apr 2021 18:14:35 GMT

I did get the port request confirmation text message but didn't get to confirm before the link expired. How do I get Public Mobile to send a new port out (or in) request to my previous provider so I can receive a new link? Thanks!

Re: phone not working

dabr — Wed, 14 Apr 2021 18:41:16 GMT

@JS31 wrote:
I did get the port request confirmation text message but didn't get to confirm before the link expired. How do I get Public Mobile to send a new port out (or in) request to my previous provider so I can receive a new link? Thanks!

@JS31 You are transferring in from VM to PM right? Then it's your previous provider who needs to resend the transfer text to you and I assume your account there would still need to be active for them to do that. Can you not ask VM to resend the porting out text to you so that you can authorize it? You need to keep the SIM from the old carrier in your phone to respond to their text too.

Re: phone not working

Anonymous — Wed, 14 Apr 2021 18:29:35 GMT

@dabr : I don't think the source provider does anything other than letting the number go and close the account. The OP will either need to contact the moderators or maybe re-do the transfer in Change Number or call the porting number.

Re: phone not working

RosieR — Wed, 14 Apr 2021 18:45:28 GMT

@JS31 wrote:
I did get the port request confirmation text message but didn't get to confirm before the link expired. How do I get Public Mobile to send a new port out (or in) request to my previous provider so I can receive a new link? Thanks!

Hi @JS31 contact the moderators to hep you with porting. EDITED

You may also call the porting number I sent you, for faster response. Check the envelope icon on top right of this page.

Welcome to Public Mobile

RosieR

Re: phone not working

dabr — Wed, 14 Apr 2021 18:42:15 GMT

@Anonymous wrote:
@dabr : I don't think the source provider does anything other than letting the number go and close the account. The OP will either need to contact the moderators or maybe re-do the transfer in Change Number or call the porting number.

Hmm...I just realized that it's not the OP posting here.. @JS31 Ignore my earlier post to you. You'll need to contact moderators or call the porting # that @RosieR has private messaged you.