topic Re: Change plan in Get Support

Change plan

Menno27 — Thu, 06 Jan 2022 06:45:18 GMT

Noticed the $35 plan now offers more data

why wouldn’t it automatically be added to my plan.

or do I go through the motion of changing to $35plan?

Re: Change plan

Anonymous — Mon, 12 Apr 2021 16:41:00 GMT

@Menno27 : You need to "go through the motion" of doing it yourself. Make sure to set it for your next renewal.

Re: Change plan

HALIMACS — Mon, 12 Apr 2021 16:48:26 GMT

@Menno27

Here’s the process for changing plans, first login to Self Serve to this screen:

Then, click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

Re: Change plan

mh1983 — Mon, 12 Apr 2021 16:59:07 GMT

@Menno27 wrote:
Noticed the $35 plan now offers more data
why wouldn’t it automatically be added to my plan.
or do I go through the motion of changing to $35plan?

PM has great deals but it's a no frills service. It's on users to manage their accounts. Be grateful you can change to whatever plan you want at any time. I haven't seen that level of freedom elsewhere, especially when it comes to promo plans for new users vs. existing ones.

Re: Change plan

Menno27 — Mon, 12 Apr 2021 16:59:48 GMT

It doesn’t show the extra 500mb for auto pay option

was hoping to get to 3gb

Re: Change plan

Anonymous — Mon, 12 Apr 2021 17:04:01 GMT

@Menno27 : Just the obvious...you have autopay set on right?

You won't see the full details until it actually changes. Unless you did an immediate plan change.

Re: Change plan

Triguy — Mon, 12 Apr 2021 17:05:41 GMT

@Menno27 You need to register a credit card or Visa debit card.

Setting up AutoPay means that you earn $2 every 30 days!To set up AutoPay, sign in to your Self-Serve account, select the ‘Payment’ tab, then ‘Register for AutoPay’. From here, you can sign up for AutoPay or remove the feature, if you no longer want payments to automatically occur. If you would like to change the card that is automatically charged, scroll to the bottom of the ‘Payment’ tab, then select ‘Manage my card’. This will allow you to update or remove your credit or Visa Debit card.