topic Error in Get Support

Error

igorbenz — Thu, 06 Jan 2022 06:44:55 GMT

I have code 821

Re: Error

LEGO — Sun, 11 Apr 2021 18:03:16 GMT

@igorbenz Please, read the solution here > https://productioncommunity.publicmobile.ca/t5/Getting-Started/Activating-your-SIM-card/m-p/666975/highlight/true#M136636

Re: Error

Dunkman — Sun, 11 Apr 2021 18:02:35 GMT

@igorbenz

More details around your particular situation is helpful.

Are you trying to activate a new account? access self service?

Error showing on your phone?

Re: Error

RosieR — Sun, 11 Apr 2021 21:22:35 GMT

@igorbenz wrote:
I have code 821

Hi @igorbenz if you made many mistakes during activation, then you get lockout. Wait an hour before you try again. Log off. Delete your browsing history and cache before you try again. Reboot.

Welcome to Public Mobile

RosieR

Re: Error

BlueB — Sun, 11 Apr 2021 21:32:55 GMT

It appears that your Error code 821 is about activating a SIM with Public Mobile... RosieR gives a good suggestion on clearing your cache/etc and retrying after an hour.

If that doesn't work, all support is online-only, either through this Community forum or via Moderator. A fellow users, if we can help you in the Community here, please provide us with more details on what you're trying to do before getting that error. Otherwise, Moderators are always around and happy to help!

You can create a ticket via Chatbot or message the Moderator Team directly here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Re: Error

RosieR — Tue, 13 Apr 2021 21:19:05 GMT

@igorbenz wrote:
I have code 821

Hi @igorbenz just bumping your thread. Have you finally completed the activation of your sim card? If yes, that's great. Welcome to Public Mobile!

If you have any other questions, we are here to help.

Cheers

RosieR