topic Re: I need help in Get Support

I was wondering how can I change my plan?

Carmen1977 — Thu, 06 Jan 2022 06:44:50 GMT

How to change plan

Been trying to change okan

Carmen1977 — Sun, 11 Apr 2021 16:48:55 GMT

I have been trying to change my plan the online chat can’t do it and they send me here and I can’t still change my plan

Re: I was wondering how can I change my plan?

esjliv — Sun, 11 Apr 2021 16:51:07 GMT

@Carmen1977 wrote:
How to change plan

@Carmen1977

Go into your Self Serve account and choose "Change Plan" option.

Then recommended to "change on next renewal date" so you do not lose out on funds already paid on your current prepaid cycle.

Re: I was wondering how can I change my plan?

LEGO — Sun, 11 Apr 2021 16:50:09 GMT

@Carmen1977 Log-in into your Self-Serve account and click on "Change my plan".

Re: I was wondering how can I change my plan?

Carmen1977 — Sun, 11 Apr 2021 16:51:50 GMT

It doesn’t let me make an account the most I can do is a community account or else it doesn’t let me make any other account

Re: Been trying to change okan

esjliv — Sun, 11 Apr 2021 16:54:19 GMT

@Carmen1977

Try clearing your browser's cache or try a different browser.

Go into your Self Serve account and choose "Change Plan" option.

Then recommended to "change on next renewal date" so you do not lose out on funds already paid on your current prepaid cycle.

EDIT: you said you tried through Chat, not sure what you mean by that. Do you mean through SIMon bot?

You could request it through SIMon if having issues changing it yourself.

Re: I was wondering how can I change my plan?

HALIMACS — Sun, 11 Apr 2021 16:53:45 GMT

@Carmen1977

Here’s the process for changing plans, first login to Self Serve to this screen:

Click Change Plan:

Then select desired Plan:

Then choose Change on Next Renewal Date:

Re: I was wondering how can I change my plan?

LEGO — Sun, 11 Apr 2021 16:54:17 GMT

@Carmen1977 Have you purchased a SIM card and activated to create a Self Serve account?

Re: I was wondering how can I change my plan?

HALIMACS — Sun, 11 Apr 2021 16:55:22 GMT

@Carmen1977 wrote:
It doesn’t let me make an account the most I can do is a community account or else it doesn’t let me make any other account

If you need to create a self-serve account (which you may need to do if you activated in-store), here's how

Public Mobile - Register

Re: I was wondering how can I change my plan?

Carmen1977 — Sun, 11 Apr 2021 16:55:26 GMT

Yes when I go make an account it tells me my number is invalid

Re: I was wondering how can I change my plan?

HALIMACS — Sun, 11 Apr 2021 16:56:25 GMT

@Carmen1977

Are you an active PM customer?

When did you activate service?

Did you do so online or in-store?

Re: Been trying to change okan

Anonymous — Sun, 11 Apr 2021 16:57:04 GMT

first go to

https://selfserve.publicmobile.ca

put it your email and password

and choose "Change Plan" option.

Good Luck

Re: I was wondering how can I change my plan?

LEGO — Sun, 11 Apr 2021 16:57:59 GMT

@Carmen1977 wrote:
Yes when I go make an account it tells me my number is invalid

Do you mean your SIM card number is invalid?

Re: I was wondering how can I change my plan?

Carmen1977 — Sun, 11 Apr 2021 16:58:40 GMT

I go in store to pay my bill every mouth

Re: I was wondering how can I change my plan?

Carmen1977 — Sun, 11 Apr 2021 16:59:05 GMT

and no my service finish today have to go pay but trying to change my

olan frist

Re: I was wondering how can I change my plan?

LEGO — Sun, 11 Apr 2021 17:01:22 GMT

@Carmen1977 First you have to load money (equal to the cost of new desired plan) into your account before making a change to new plan.

Re: I was wondering how can I change my plan?

esjliv — Sun, 11 Apr 2021 17:02:20 GMT

@Carmen1977 wrote:
I go in store to pay my bill every mouth

@Carmen1977 , It sounds like you never created a Self Serve account. To do that you will need to create one (as @HALIMACS already posted) here: https://selfserve.publicmobile.ca/self-registration/

Do not include any DASHES.

Then you can go Change your Plan through your Self Serve account.

Re: I was wondering how can I change my plan?

Carmen1977 — Sun, 11 Apr 2021 17:03:47 GMT

Problem is I can log in to my account is there a way to reset it ? So I can try to re register

Re: I was wondering how can I change my plan?

Carmen1977 — Sun, 11 Apr 2021 17:05:44 GMT

So I need to use that name to make one ? Because when I put my phone number in it says it’s invalid

Re: I was wondering how can I change my plan?

Carmen1977 — Sun, 11 Apr 2021 17:07:38 GMT

And it says I already have an account but I didn’t make one