topic Re: Locked out account in Get Support

Locked out account

margiephollett — Thu, 06 Jan 2022 06:44:23 GMT

I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated!

Re: Locked out account

hairbag1 — Tue, 05 Jan 2021 16:56:10 GMT

@margiephollett...

top of this page click Get Help / Chat with Simon. Start by typing "forgot password".

Re: Locked out account

Jb456 — Tue, 05 Jan 2021 16:55:35 GMT

@margiephollett

You'll have to contact moderators.

Or private message them at link below.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

When you get access to your account click "Payment" then "Manage My Card" on bottom left.

Re: Locked out account

popping — Tue, 05 Jan 2021 17:02:00 GMT

@margiephollett wrote:
I'm trying to access my account to change my credit card information but I am unsure of the password. I tried to reset the password but it requires my security questions which I also do not know. Any help would be greatly appreciated!

If you do not remember the answer to your security question, Create a moderator support ticket for help using https://publicmobile.ca/chatbot. Tell SIMon what is the issue (important) - Use "forget password and answer to security question".

To verify that you are the owner of your account, use your account PIN #.

If you forgot your PIN#, provide any 3 of the following:
- Complete mailing address,
- Email address,
- Alternate phone number,
- Date of birth,
- Last top up date & amount