topic Bill Adjustment in Get Support

Bill Adjustment

ashrafmanman17 — Thu, 06 Jan 2022 06:44:05 GMT

Hi team,

I had set auto payment in my account.

But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.

I need refund .

Please Help

Re: Bill Adjustment

HALIMACS — Tue, 05 Jan 2021 01:57:59 GMT

Hi @ashrafmanman17

As public mobile is a prepaid service, if you ported your number AFTER the auto payment, you'll be out those funds.

Re: Bill Adjustment

JoyLuck — Tue, 05 Jan 2021 01:58:59 GMT

@ashrafmanman17 wrote:
Hi team,
I had set auto payment in my account.
But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.
I need refund .
Please Help

This is prepaid. No guarantees you will receive a refund. You will need to talk to a moderator and let them decide.

Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

Re: Bill Adjustment

cavemantoronto — Tue, 05 Jan 2021 01:59:33 GMT

@ashrafmanman17 wrote:
Hi team,
I had set auto payment in my account.
But from the 26 December i changed my network to another carrier. Due to auto payment my account is charged for January month.
I need refund .
Please Help

Did you port out? If you asked for port out, see if Public Mobile plan still works. If it works, porting didn't complete. If you ported out after rewewal, there's no refunds.

Re: Bill Adjustment

Jb456 — Tue, 05 Jan 2021 02:02:57 GMT

Hey @JoyLuck is back. Nice to see you! Hope you had a wonderful holiday season. All the best in 21!